Omnichannel

Nordstrom Earns Top Ranking in Top 100 Omnichannel Retailers Report
November 9, 2022 at 9:41 am

Nordstrom has long been recognized in the retail industry as an innovator and trailblazer, bringing new ideas and formats to market in an effort to best meet the needs of its customers. That reputation now extends to omnichannel services and experiences. The upscale department store chain earned the No. 1 spot in Total Retail's sixthโ€ฆ

3 Data-Powered Recommendations for Marketers When Navigating the 2022 Holiday Shopping Season
November 8, 2022 at 12:08 pm

Data will play an instrumental role for marketers this holiday season. With ongoing issues like excess inventory, supply chain bottlenecks, and the impact of rising prices on consumers, the 2022 holiday shopping season is requiring marketers to adjust to a challenging ecosystem to reach the right customers and make the most of every moment. Real-timeโ€ฆ

Total Retail Releases its 2022 Top 100 Omnichannel Retailers Report
November 2, 2022 at 5:46 pm

The sixth annual Top 100 Omnichannel Retailers report was released late last month by Total Retail. The report features a ranking of 100 leading retailers and brands based on the omnichannel capabilities across their organizations (e.g., supply chain, pricing, loyalty, payments), and the execution of those programs. It identifies the companies doing the best jobโ€ฆ

Why Retailers Need to Bridge Mobile and In-Store Communication
October 18, 2022 at 10:28 am

Has your brand thoroughly considered how consumers use mobile phones and in-store signage? More than half of consumers today use their mobile phones to help them shop in stores โ€” rather than as a replacement for physical retail. This trend underscores the importance of a mobile strategy closely tied to in-store communication. While 55 percentโ€ฆ

Tips for Increasing Gift Card Sales
October 13, 2022 at 6:02 pm

In the recently released report, 2022 Merchant Gift Card Omnicommerce Evaluation, AUS Edition, produced by NAPCO Research and Blackhawk Network, there were actionable tips featured to help merchants improve the performance of their gift card programs across three primary channels: e-commerce/digital; in-store; and mobile. Merchants should consider implementing these tips as they seek to capture additionalโ€ฆ

The Australian Merchants With the Top Omnicommerce Gift Card Programs
October 6, 2022 at 5:44 pm

NAPCO Research, in conjunction with Blackhawk Network, recently executed a comprehensive review of the state of Australian-based merchantsโ€™ gift card programs. The subsequent report included an assessment of retailersโ€™ e-commerce/digital, mobile, and in-store gift card offerings, providing an omnicommerce view into the consumer gift card purchase and recipient experience. The report features data and analysis from the assessment ofโ€ฆ

Tips to Help Merchants Boost Gift Card Sales
September 28, 2022 at 5:32 pm

As part of the recently released report, 2022 Merchant Gift Card Omnicommerce Evaluation, UK Edition, produced by NAPCO Research and Blackhawk Network, there were actionable tips included to help readers improve the performance of their gift card programs across three primary channels: e-commerce/digital; in-store; mobile. Merchants would be wise to implement these tips as they seekโ€ฆ

Growing Shopper Loyalty Through Product Attribute and Sales Dataย 
September 21, 2022 at 10:41 am

As consumer packaged goods (CPG) brands and retailers strive to strengthen their relationship with the consumer, particularly in a retail climate increasingly affected by inflation and supply chain issues, there are two converging trends to consider โ€” enriching the omnichannel shopping experience and meeting specific consumer need states in new ways.  These arenโ€™t new trends, butโ€ฆ