Omnichannel

Patagonia Invests in Mobile App Yerdle
November 12, 2014

Patagonia, the outdoor clothing company known as much for its creative approach to environmental responsibility as for its clothing, announced yesterday at Fast Company's Innovation Uncensored conference that it's made an investment in Yerdle, an app that lets people give away items and get redeemable credits in exchange, through the company's $20 Million & Change internal venture fund. In 2013, Patagonia leveraged its financial success to start the fund, which invests in socially and environmentally responsible startups in the clothing, food, water, energy and waste industries. 

3 Ways to Avoid the Retail Naughty List This Holiday Season
November 6, 2014

Black Friday and Cyber Monday are quickly approaching and more than ever this holiday season, retailers need to cater to shoppers wherever they are as they research and purchase products. A recent survey of 3,000 global, multigenerational consumers found that 90 percent expect their customer experience to be consistent this holiday season regardless of how they shop โ€” online or in-store. While this is no small feat, if retail brands keep the following priorities top of mind, they'll be ready to meet customer demands this Black Friday and Cyber Monday:

Report: Call Them โ€˜MALLENNIALSโ€™
November 5, 2014

The younger generation appears to be more brick-and-mortar than anyone expected. They may live and breathe online, but come the holidays, they're going to the mall, says the 2014 Holiday Shopping Behavior Survey from Simon, a global retail real estate firm. Eighty-nine percent of respondents between the ages of 18 and 33 who plan to buy one or more gifts said that they intended to shop at the mall this holiday season. 

Wal-Mart Global Operations Are a Testing Lab for U.S. Stores
October 24, 2014

Wal-Mart's more than 11,000 retail locations across 27 countries provides the company's U.S. division a testing lab stretching across five continents, according to Wal-Mart International CEO David Cheesewright. Joking to the crowd gathered during an Oct. 15 investor conference, Cheesewright noted that he was the third speaker of the day who has English as a foreign language. To that point, the world has become smaller and more connected via technology. Retail is at the center of that change. Changes seen in the global markets often make their way back to the Bentonville mothership, he said.

The โ€˜Backoffโ€™ Malware Used in Retail Data Breaches is Spreading
October 24, 2014

The number of computers in North America infected by the Backoff malware, which is blamed for a string of payment card breaches, has risen sharply, according to research from network security company Damballa. The company detected a 57 percent increase between August and September in devices infected with Backoff, which scrapes a computer's RAM for leftover credit card data after a payment card has been swiped, said Brian Foster, Damballa's chief technology officer. Damballa based its finding on data it collects from its ISP and enterprise customers, who use its traffic analysis products to detect malicious activity.

Macy's Links With Google to Show Mobile Users What's in Stock Nearby
October 23, 2014

Imagine spilling coffee on your way to a holiday party and needing a new shirt right away. Macy's has a solution: A quick Google search on your smartphone will tell you if that red sweater is stocked at a Macy's nearby, in your size, and at what price. Beginning in November, shoppers can search for an item on their phone and see what's stocked at their nearest Macy's location. Alongside the images are product details like price, size and color, directions to the store, and a link to the item on the retailer's website. 

Wal-Mart Chief Marketer Quinn Upbeat on Holidays
October 22, 2014

Wal-Mart has high hopes for the holidays, in part because lower gas prices and unemployment rates are putting more money in the hands of its shoppers this year, said U.S. Chief Marketing Officer Stephen Quinn in an interview after his appearance at the Association of National Advertisers Masters of Marketing conference in Orlando last week. To keep up with the demand for thousands of pieces of content, largely video, the retailer has established a single "holiday hub" for producing all of its holiday work, led by Senior Vice President, Creative, Andy Murray, Quinn said.

Retailers, Beware Hopping on Outlet Bandwagon
October 16, 2014

If all of your friends jumped off a bridge, would you? It's that sort of bandwagon mentality that has Andy Graiser, co-president of A&G Realty Partners, skeptical about retailers rush toward outlet centers. "I'm a little concerned that a lot of these full-priced retailers are jumping into these outlets too fast and taking too many locations," he said. With consumers hungry for deals, brands from high to low are rapidly adopting these discount stores to whet shoppersโ€™ appetites with deals, without slashing prices at their full-line stores and destroying their margins.