Omnichannel

Hear best practices around how to motivate and empower your staff to make your customers feel every bit as important as they are.

Speakers discuss why print still works, how it can be integrated into a multichannel marketing mix, and the future of catalogs.

The next time you're surveying the options in your local retailer's toothpaste aisle, don't be surprised if a coupon for the very same toothpaste you're looking at suddenly pops up on your phone, guided there by the light bulbs above you.

A panel of retail and mobile experts will discuss how to determine the best mobile strategy for your brand.

Learn best practices for omnichannel integration and how live video can bring the in-store experience to e-commerce channels.

Hear a study in short-term versus long-term marketplaces strategies and how one company has made it a driving force for their sales.

Listen in as these movers and shakers discuss their digital retail startups and how they’ve broken through the boundaries of tradition.

Nordstrom is testing curbside pickup for online orders at several stores across the country, including the retailer's downtown Nordstrom flagship store. Customers have had the option to select in-store pickup when buying online since 2008. Now customers at the test location can choose the option of calling or texting as they near the store. A store employee will run the purchase outside so the customer never has to leave his or her car.

The Chinese hedge fund analyst who played a key role in revealing the problems with China-sourced laminates sold at hardwood retailer Lumber Liquidators said Friday that company isn't the only one selling products that may be hazardous to human health. Xuhua Zhou, whose coverage of Lumber Liquidators was one of the catalysts that spurred "60 Minutes" into investigating whether laminates sold there contained higher-than-acceptable levels of formaldehyde, a known carcinogenic, said Friday that Lowe's may have had similar issues.

Staples Advantage, the B-to-B division of Staples Inc., launched a new program in March designed to better serve the needs of the office supply retailer's business customers. Print-to-Store enables customers to order print jobs through staplesadvantage.com and pick up the finished product at their closest Staples store. The program caters to the omnichannel shopping behaviors of Staples' B-to-B customers.