Omnichannel
During the early 2000s, while the retail industry was getting battered by e-commerce, grocery stores were seemingly safe. Twenty years โ and a pandemic โ later, much has changed; e-commerce and delivery services have transformed grocery retail. Today, when consumers visit a store, they enter with much higher expectations. A convenient and smooth, seamless shoppingโฆ
Achieving repeat business in retail โ a primary sign of success โ means identifying and overcoming challenges in an ever-changing landscape. Todayโs consumers expect a high-quality buying experience whether theyโre shopping online or in a brick-and-mortar store, and retailers are adjusting to ensure a consistently great experience across all channels. Itโs all about the experience. Customerโฆ
Each year, NRF: Retail's Big Show acts as the curtain-raiser for some of the retail industryโs most advanced and innovative technology solutions. While 2022โs event saw NRFโs return to New Yorkโs Javits Center, attendee turnout remained unusually low due to the world being in the early stages of the post-pandemic recovery. However, 2023 saw attendeeโฆ
In this webinar attendees will hear real-world insights from retail executives on how their businesses are approaching 2023.
Consumer behavior and shopping experiences have arguably changed more in recent years than ever before. Throughout the pandemic, shoppers became more accustomed to online ordering and the inevitable ease that comes with shopping from the comfort of your own home. This has inspired consumers to come up with a whole new set of demands andโฆ
This holiday season, retailers prepared for an influx of in-store and online shoppers at levels even larger than before the pandemic. With 42 percent of consumers planning to shop equally in-store and online for the holidays, itโs essential for retailers to create an omnichannel strategy that reaches all shoppers โ no matter which buying journeyโฆ
Consumer spending accounts for nearly 70 percent of U.S. economic activity. In the first half of 2022, shoppers buoyed the economy โ or at least kept it from falling deeply into recession. However, theyโre starting to feel the pinch from inflation and rising interest rates. The supply chain was more stable in 2022, but retailersโฆ
With holiday shopping in full swing, retailers are executing on months of planning to ensure consistent sales in an ever-changing consumer climate. By focusing on the omnichannel consumer journey and delivering a consistent experience for customers throughout their path to purchase, brands will be able to maximize their efficacy this season and beyond. According toโฆ
This year has been one of uncertainty and disruption across the retail space, with many other headaches arising during peak season. As retailers decipher what to expect during this critical, late fourth quarter, thereโs a million-dollar question hanging in the balance: With getting items to shelves still a pressing challenge, how does customer experience remainโฆ
In a tumultuous year for the economy, retailers are rightly concerned that inflation and rising interest rates might hurt holiday spending. But for savvy industry watchers, how much consumers will spend may not be as intriguing as how theyโll spend it. Thatโs because long-simmering trends in e-commerce and consumer behaviors are colliding with new expectationsโฆ