Mobile Commerce
Starbucks will open a dedicated mobile order and pay store next week in its Seattle headquarters as it tests how to best serve convenience-oriented customers, the company said in a letter to employees on Thursday. The coffee chain has been looking for ways to ease bottlenecks at cafe drink delivery stations, which suffered peak-hour backups due…
To help you prepare for what figures to be another volatile year, Total Retail sent its editorial advisory board a series of questions about what they expect to be the biggest trends, technologies and disruptors that will impact retail businesses in 2017. In addition, our board members offer their advice on how to make 2017…
Changing consumer behavior has made it difficult for retailers to predict whether shoppers will or won’t complete a purchase, especially when it comes to big-ticket items. FuturePay’s newest study, The Big Ticket: What’s Stopping Shoppers?, aims to clear things up with an in-depth look at the online shopping habits and payment preferences of 1,500 U.S.…
It’s not an exaggeration to say that our mobile phones have become an essential appendage to our everyday lives. Apple trademarked the term “There’s an app for that” in 2010 for a reason. As consumers, if we're curious about a new store or need to access a quick service like food delivery or transportation, we…
Enhanced technology and greater personalization services are encouraging more people than ever to choose mobile devices over desktops when making online purchases. In fact, mobile commerce will begin to eclipse traditional desktop e-commerce. Retailers are certainly aware of this phenomenon, but many are stumped at how to best capitalize on the m-commerce wave. It’s clear…
2016 proved that digital is the way of life, which means mobile capabilities need to be incorporated into any brand or retailer’s sales strategy. Many brick-and-mortar stores are reaching for new ideas and new digital tactics to increase revenue. From blending online and offline brand experiences to finding new ways to engage with customers, there…
Lessons learned during the 2016 end-of-year shopping season are already finding applications in the retail space as store, sales and customer experience models continue to evolve. Retailers are focused on developing new approaches to better target consumers via mobile, online and in-store sales to not only remain relevant, but innovative in the retail marketplace. The…
Retail trends are already starting to show, even just one quarter into the year. In the Winter 2017 issue of Total Retail, we asked our Editorial Advisory Board what they believed would be the top trend that would impact retailers most this year. Below are some of their answers (click here for a list of…
Retail trends are already starting to show, even just one quarter into the year. In the Winter 2017 issue of Total Retail, we asked our Editorial Advisory Board what they believed would be the top trend that would impact retailers most this year. Below are some of their answers (click here for a list of […]