Merchandising
June 22, 2021 at 5:47 pm
Are your customer service representatives (CSRs) cross-selling and upselling relevant products and services to your customers? If they aren’t, you’re missing out on a great opportunity to offer a better customer experience and generate extra revenue. As more contact centers explore implementing cross-selling and upselling, they’re finding very little information on how to do it successfully. To solve that…
June 21, 2021 at 4:36 pm
Everyone in retail has lamented, at one point or another, that “it’s everyone vs. Amazon.” Even the largest retail brands, like Target and Walmart, struggle to match the e-commerce machine of Amazon.com. Amazon itself started off (literally) in a garage, selling one thing: books. It disrupted the book sales industry with aggressive adoption of the…
June 7, 2021 at 6:40 pm
In episode 301 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Melanie Travis, founder and CEO of Andie, a global e-commerce women's swim and intimates retailer. Listen in as Travis discusses the brand's growth over the past four years, her career background in the consumer startup space, and her inspiration to launch Andie. She shares…
June 3, 2021 at 12:58 pm
Rent the Runway said Wednesday it is expanding into resale, a major evolution for the fashion rental platform. Customers will soon be able to buy used designer clothes from the business in addition to renting them. No membership will be required, as Rent the Runway looks to broaden its reach and give shoppers more feasible…
June 3, 2021 at 11:45 am
Buy online, pick up in store (BOPIS) orders have doubled over the past year as consumers looked to avoid in-person shopping. For instance, Target’s 2020 earnings report announced that order pickup grew more than 70 percent last year. What’s more, it revealed that multichannel customers spend, on average, nearly 4x more than store-only customers and…
May 26, 2021 at 6:20 pm
Last year has undoubtedly changed the way consumers shop and think about shopping. Shoppers worldwide clicked “purchase” from the comfort and safety of their homes — and many for the first time. Consumers’ priorities shifted, as they experienced digital fatigue and looked for a fast, convenient and easy way to shop online. More specifically, they…
May 19, 2021 at 2:55 pm
Macy's has begun investing in new product categories to grow its business, CNBC reported. The department store chain is hoping these new categories, including toys, health and wellness, hair care and home decor, will attract new customers while at the same time keeping its existing customers happy. Jeff Gennette, CEO at Macy's, shared during an…
May 3, 2021 at 6:47 pm
In episode 296 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Harry Temkin, vice president of seller experience at eBay, a global commerce leader that connects millions of buyers and sellers around the world. Listen in as Temkin discusses his role at the company, the survey eBay recently conducted with its sellers to better understand…
April 27, 2021 at 4:30 pm
According to new data from IBM’s U.S. Retail Index, the e-commerce sector has been fast-tracked by five years due to the lifestyle-altering nature of the pandemic. Stay-at-home orders, store closures, and general pandemic-induced hesitancy from shoppers with regard to public places have shifted the balance towards digital shopping at the expense of the in-store experience. In…
April 22, 2021 at 7:24 pm
Imagine a large catalog brand that decides to stock computer wearables like Hermès Apple watches that monitor the wearer’s health (in style) and sell for a few thousand dollars. Where is the best place in the catalog to display these items? In the tech section? Fitness section? Jewelry? All of the above? The answer depends…
