Marketing

Conversations: The Key to Unlocking Complex Customer Journeys
July 23, 2024 at 1:52 pm

The seemingly endless proliferation of digital channels continues to grow, both the available channels for retailers and the manner in which they can reach customers. New media interactions and more complex customer journeys are increasingly the norm. While the funnel remains a popular basic structure for understanding the sales process, retailers are finding that the…

Steal the Spotlight During Election Season … Without Getting Political
July 22, 2024 at 12:51 pm

Election season can feel like a shouting match where everyone's trying to get their point across but nobody's really being heard. It can be a tough time to capture any kind of attention amid all the noise, especially if you don't have a billion-dollar marketing budget. We're likely all aware that election campaigns flood the…

Rethinking Ad Success: Why Retailers Should Prioritize Lifetime Value Over Conversions
June 27, 2024 at 2:08 pm

In baseball, player success is measured in statistics like batting average, on-base percentage and runs batted in. Advertising has its own metrics for success (as many as in baseball), from leads generated to total engagement, cost per acquisition to cost per thousand impressions. However, one that should be retired like a pitcher with a shaky…

How Retailers Have Been Lured Onto the E-Commerce Battlefield
June 25, 2024 at 7:56 pm

Amazon.com has been successful with many unusual strategies over the years, but one of the company’s most recent wins has been convincing retailers to undervalue their physical assets and focus on trying to compete in the online sphere. This focus on digital commerce has successfully distracted retailers from fully monetizing the massive opportunity already within…

Diversification Isn’t a Buzzword: How to Take a Goals-Focused Approach to Partnership
June 24, 2024 at 7:38 pm

Diversification, whether you’re talking about a financial portfolio or workforce, is a common pursuit across business functions, and marketing is no exception. More diversified marketing programs perform better and are more resilient — or so the standard thinking goes. But it’s important for marketing leaders to remember that diversification isn’t the end goal; it’s a…

How Lowe's is Delivering a Hat Trick for Soccer Fans With Lionel Messi
June 24, 2024 at 5:47 pm

In episode 458 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Gerardo Soto, vice president of brand marketing and sports partnerships at Lowe's, a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. Listen in as Soto details the retailer's partnership with global soccer star Lionel Messi,…

Beyond Incremental Revenue: A Nuanced Approach to Assessing Marketing Channels
June 19, 2024 at 9:23 am

One of the biggest questions brands ask when considering a new marketing channel is, “How much incremental revenue is it expected to contribute?” It's certainly an important consideration, as incremental revenue directly influences retailer margins and profitability. However, incremental revenue isn't the only game in town which is why retailers should adopt a more layered…

Movado President Margot Grinberg on Balancing Innovation and Heritage
June 17, 2024 at 6:27 pm

In episode 457 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Margot Grinberg, president of Movado, an iconic Swiss watch brand recognized for design innovation and excellence, and senior vice president of e-commerce for Movado Group, one of the world's premier watchmakers. Listen in as Grinberg provides an overview of the Movado brand and her…

Rescuing Your Retail Media Network: 3 Key Strategies for Retailers to Improve Performance
June 13, 2024 at 10:13 am

In the fast-paced world of retail, maintaining a robust and high-performing retail media network can be a strong competitive advantage. If a retail media network is underperforming, there are strategic steps retailers can take to turn things around. Here are three key strategies to consider: 1. Embrace identity platforms. The first strategy that can help…

How Culinary Brand Anova Used Connected TV to Increase AOV by 282%
June 12, 2024 at 11:47 am

People are constantly inundated with advertisements — on their devices, on billboards, on public transit, etc. With so many competing messages coming from all angles, brands have to work hard to stand out from the crowd by creating ads that tell a compelling story. One premier culinary appliance retailer was determined to set itself apart…