Management
October 18, 2017 at 2:18 pm
Sears Holdings said Monday that Bruce Berkowitz, the troubled retailer's second-largest investor, is leaving the company's board of directors, a departure that sent stock prices of the company's shares sharply lower. Berkowitz is the chief investment officer of Fairholme Capital Management, which reported in an Aug. 14 regulatory filing that it held approximately 28.9 million shares…
October 17, 2017 at 9:55 am
The family behind the 116-year-old Nordstrom retail chain is shelving its efforts to go private until after the holiday season, the company said Monday. The high-end Seattle-based brand, which has 360 stores across North America, is facing the same economic pressures and competition from e-commerce as other brick-and-mortar retailers. Although family members have been tight-lipped about…
October 16, 2017 at 4:06 pm
Currently there are two types of retailers selling online: digital natives such as Amazon.com and Warby Parker, and traditional brick-and-mortar retailers that expanded their operations into this channel. The DNA of digital natives is often designed to build, test, learn and analyze, and then adapt and change. At these types of companies, this behavior is…
October 16, 2017 at 3:59 pm
A collection of the top tips featured in Total Retail’s magazine and e-newsletters this year, from content marketing to inventory management to merchandising, and much more.
October 16, 2017 at 3:49 pm
I wrote an article last month for our Total Retail Report e-newsletter that quickly went viral within the retail community. The article received thousands of views on social media and became the most-opened article at NAPCO Media, Total Retail’s parent company, on the day it was published. Since the article generated so much interest, I…
October 13, 2017 at 10:09 am
The top three executives at HSN Inc. will step down after the retailer is acquired by Liberty Interactive Group, the parent company of HSN rival QVC. Bill Brand, Rod Little and Judy Schmeling, who served as co-CEOs at HSN for the past several months, won’t be staying on after the $2.1 billion stock deal closes, according…
October 11, 2017 at 5:37 pm
The Estée Lauder Companies has a new senior vice president and chief information officer. The company recently named Michael Smith to the role. He reports to Estée Lauder Executive Vice President and Chief Financial Officer Tracey Travis. Smith brings a mix of IT, commercial and functional experience to this leadership role. Using his experience, Smith…
October 11, 2017 at 3:20 pm
In 1995, when my original book, “The Nordstrom Way: Inside America’s Number One Customer Service Company,” was published, I never imagined that more than two decades later I’d still be chronicling and speaking to corporate groups about this iconic Seattle retailer. But the book became a best-seller, I became an international speaker, and my life…
October 11, 2017 at 2:13 pm
Beauty retailer Sephora has promoted Mary Beth Laughton to executive vice president of U.S. omni retail. Previously, Laughton was senior vice president of digital. “Mary Beth is a visionary and strategist with a deep understanding of how customers are evolving,” said Calvin McDonald, chief executive officer and president of Sephora Americas. “During her time at…
October 11, 2017 at 1:50 pm
Diamond and fine jewelry retailer Blue Nile has announced the appointment of Frédéric Cumenal, the former chief executive officer of Tiffany & Co., to its board of directors. Cumenal held various executive positions of increasing responsibility at Tiffany and served on the company’s board of directors. Prior to his work with Tiffany & Co., Cumenal…
