Management

In this video, Editor-in-Chief Joe Keenan interviews Adam Saraceno, chief marketing officer at Peak Design, a retailer of high-quality travel and photography bags and photography equipment. Saraceno discusses how Peak Design is adapting to the economic downturn brought on by the COVID-19 outbreak, the brand's communication strategy with customers in a time of crisis, and how…

A question on a lot of managers' minds right now as we learn to navigate the COVID-19 crisis is, "How can I productively meet with my teams?" Elise Keith, founder and CEO of Lucid Meetings, gave us four tips that can be used for all meetings, whether they take place virtually or in-person. These tips are relevant…

Retailers are most likely currently spending on technology that helps them track inventory and fulfill orders across multiple channels, especially as consumers engage with brands across a variety of touchpoints, and often in a single purchase journey. This was a key finding from Total Retail’s 2020 Retail Technology Report, which was produced in conjunction with Orckestra…

Total Retail is continuing its daily coverage of how retailers and brands are responding to the COVID-19 crisis and the impact it is having on their businesses. Here's the latest: Retailers are continuing to lay off and furlough workers due to the coronavirus uncertainty. Macy's announced this morning that the majority of employees for the Macy’s,…

Total Retail is continuing its daily coverage of how retailers and brands are responding to the coronavirus global pandemic. As retailers try to figure out how to navigate these uncertain times, it's helpful to look at the ways others in our community are responding. Below are examples of retailers giving back during this time, as…

Total Retail is continuing its daily coverage of the COVID-19 global pandemic, with a specific focus on how retailers and brands are responding to the crisis. As retailers try to figure out the best course of action for their businesses, it's helpful to look at the ways others in the community are responding. Take a look…

Neiman Marcus is largely getting out of the discount store business. The Dallas-based upscale department store chain announced on Wednesday that it was closing most of its 22 remaining Last Call discount stores, saying it preferred to focus on its high-end business. The closings will result in 500 jobs being eliminated by the end of…

For all the talk about the power of artificial intelligence (AI) to drive meaningful transformation for retailers that want to reinvent themselves for today's demanding renvironment, many companies fall short of harnessing the full benefits of AI and analytics for actionable insights. That’s because many of these attempts fail to take into account the human…

In a world where retailers are taking the fight for market share online, Burlington Stores says it’s going to end its e-commerce operation and focus on growing its brick-and-mortar business. Burlington’s Chief Executive Michael O’Sullivan said on the company’s earnings call last week that e-commerce only accounts for 0.5 percent of sales, and the company’s efforts…

Gap Inc. has tapped its Old Navy chief, Sonia Syngal, to be CEO, effective March 23, the company announced yesterday. Syngal has been leading Old Navy’s business since 2016, and has been with Gap Inc. since 2004. She will also be joining Gap’s board of directors later this month, the company said. The announcement comes…