Management

Best Buy Faces iPad 2 Shortages, Restricts Sales
April 11, 2011

Best Buy is temporarily restricting sales of the Apple iPad 2 as it faces supply shortages and an "upcoming promotion." In response to reports that some customers seeking to buy an iPad had been turned away, Best Buy acknowledged that its employees had been asked to hold on to iPad inventories not yet sold or reserved.

Wal-Mart Brings Back Products in Bid to End Slump
April 11, 2011

Wal-Mart is restoring 8,500 products to its stores as it seeks to turn around declining same-store sales in the U.S. The company will add 11 percent more products on average to its stores, accompanied by "Itโ€™s Back" flags on the items.

DSW Announces Executive Appointments to Support Strategic Growth
April 5, 2011

DSW announced the appointment of Roger Rawlins to senior vice president and general manager of DSW.com. Jennie Wilson was also named senior vice president of finance and controller. Rawlins has been with DSW since 2006 and he has held senior finance roles of increasing responsibility, most recently as SVP of finance and controller.

HSN Names New SVP of Corporate Strategy
April 5, 2011

HSN has announced that Mitchell Hara has been appointed senior vice president of corporate strategy/m&a, a newly created position, effective immediately. He will report directly to Judy Schmeling, chief financial officer.

Victoriaโ€™s Secret Pink Division Names CEO
March 31, 2011

Limited Brands has promoted Denise Landman to CEO of its Victoriaโ€™s Secret Pink brand. Landman, who's a 12-year veteran of Limited Brands, most recently served as president of Pink. The brand, which surpassed $1 billion in sales last year, has 22 stores nationwide as well as a presence in most Victoriaโ€™s Secret stores and online.

Swimsuit Controversy Forces Abercrombie to Change Target Audience
March 30, 2011

Abercrombie & Fitch has bowed to controversy over a swimsuit deemed inappropriate for young girls by raising the target audience for the garments to 12 and older. Previously, abercrombie kids had been offering a spring line of bikinis with a padded bra that was being marketed to girls as young as 7.

Aaron's Plans to Create Almost 1,000 Jobs
March 30, 2011

Lease-to-own retailer Aaron's said it plans to create almost 1,000 jobs in the U.S. and Canada this year. The company, which sells and leases residential furniture, consumer electronics, home appliances and accessories, said it's added 50 workers so far this year and is on schedule to hire 500 more based on current store opening plans.

Home Depot to Nominate Staples CEO to Board
March 28, 2011

Home Depot board member David H. Batchelder has decided against standing for re-election. The company said that it's nominating Staples' chairman and CEO Ronald L. Sargent and former accounting and consulting company executive J. Frank Brown for seats.

The Impact of the Customer Complaining Paradox on a Company's Bottom Line
March 23, 2011

Consumer behavior is hugely impacted by complaining psychology. When customers
are dissatisfied with certain products and have the urge to complain, a staggering 95 percent fail to do so. Why? Because they fear the complaining process will require too much time and effort to be worth their while. However, the same people will then spend considerable amounts of time and effort relaying their complaint to friends and acquaintances.