Management

Apple Store Employees Tell Tim Cook: ‘We're Treated Like Criminals’
June 11, 2015 at 1:57 pm

An Apple Store employee told Tim Cook that the company treats its staff like "criminals." That's according to a recently unsealed email that's part of a lawsuit filed against Apple in 2013. The suit, filed in federal court in California, alleges that Apple Store employees weren't paid wages for time spent waiting while managers checked…

Why Zappos Got it Right About Holacracy
June 8, 2015 at 2:53 pm

In an effort to accelerate Zappos’ move to holacracy, CEO Tony Hsieh sent a lengthy email to employees offering buyouts to those against the switch to the so-called self-management system. Just over 200, or 14 percent of the workforce, took the money. I thought more would leave. Building and innovating a decentralized "self-managing" organization is…

Wal-Mart Names New Board Chairman, Keeps Job in Family
June 5, 2015 at 3:36 pm

Wal-Mart is keeping it in the family. Greg Penner, vice chairman of Wal-Mart Stores Inc.’s board of directors, has been elected board chairman, the company said Friday. Penner succeeds Rob Walton, who served as chairman of the board since 1992 and will stay on as director. Walton, 70, is also Penner’s father-in-law and son of…

Wal-Mart Adjusts the Thermostat to Warm Worker Relations
June 4, 2015 at 2:53 pm

When the weather gets sultry here at company headquarters, Wal-Mart workers everywhere brace for an icy blast. Because temperatures at Wal-Mart stores across the United States are controlled remotely by the retailer’s centralized systems here, employees stock shelves and tend to customers under conditions that, by many accounts, tend to be on the chilly side…

Study Finds Minority Retail Workers Get Lower Pay
June 3, 2015 at 2:31 pm

African-American and Latino retail industry employees earn lower wages than their white colleagues, according to a new study. The report, released on Tuesday by public policy group Demos and the NAACP, found that retailers pay black and Hispanic full-time salespeople about 75 percent of what they pay white workers in the same positions. Meanwhile, black…

Wal-Mart Kicks Off Next Phase of Wage Increases
June 2, 2015 at 3:42 pm

Wal-Mart is raising starting wages for more than 100,000 U.S. department managers and workers in its deli and other specialized departments. The moves mark the next wave of wage hikes by the nation's largest private employer, which has been under pressure from labor-backed groups for the treatment of its workers. In February, it announced it…

Pier 1 Vowed it Wouldn't Join the Dumb Camp ... And Then it Did
June 2, 2015 at 3:24 pm

Pier 1 Imports Inc. didn’t do much for investor confidence by returning to storewide promotions recently, just six months after its CEO vowed not to do so. Pier 1 shares lumped 5.2 percent on Monday, their second biggest daily percentage drop this year, after Wedbush analyst Seth Basham downgraded the stock to neutral from outperform.…

Game Changers: Ryan Babenzien, Founder and CEO, Greats
June 1, 2015

You’ve set the bar pretty high when you name your company Greats, but Ryan Babenzien and his team have the goods to deliver on that promise. Founded in 2013, the Brooklyn, N.Y.-based men’s footwear company is manufacturing its product and selling it direct to consumers at a value price, bypassing the inefficiency of selling wholesale to third-party retail partners — not to mention the higher prices paid by customers.

Wanted: New Leaders for Retail Differentiation
June 1, 2015

A number of retailers are exploring new roles within the C-suite focused on helping them transform and evolve to keep place with consumer expectations. They're seeking leaders with priorities, authority and influence who are different from traditional chief information officers, chief marketing officers or chief merchants. These retailers are looking for leaders to drive cross-functional collaboration and governance, improve working relationships between various departments and IT, and foster executive alignment. As a result, three new C-level additions are emerging — chief digital officer, chief customer officer and chief omnichannel officer.