Leadership

Mark Tritton, who took over as CEO of Bed Bath & Beyond in late 2019 to lead a transformation amid declining store traffic, resigned from his position on Wednesday. Bed Bath & Beyond Board Director Sue Gove, who is taking over as interim CEO, said in a news release that the leadership change occurred because…

The Women in Retail and Total Retail Virtual Exchange will offer attendees the opportunity to hear from leading retail executives on a variety of mission-critical industry topics that are particularly valuable during the current retail climate. Speakers include leaders from Vera Bradley, Mattel, Eileen Fisher, thredUP, Coyuchi, BALEEN and more.

In episode 355 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Vijay Talwar, CEO of Wish.com, one of the world’s largest online marketplaces. Talwar discusses his professional background in retail (1:02), what excited him about joining Wish as chief executive (3:10), and his turnaround strategy to revitalize the business (5:12). He shares how Wish is…

Doug Herrington has been appointed to lead Amazon.com's retail sector, the e-commerce giant announced Tuesday. Herrington, a 17-year Amazon employee who previously led the company's North American consumer business, will be tasked with dealing with the effects of rising costs, a slowdown in demand, and excess warehouse space. He replaces Dave Clark, who announced his…

Over the past two years, we've focused our writing on the myriad of challenges and evolving realities facing the “modern workplace” due to the COVID-19 pandemic. It's clear that no one anticipated not only the duration of the pandemic, but also the effects it would have on both the physical workplace environment itself, as well…

Employees at a Baltimore-area Apple store have voted to unionize, making it the first of Apple's 270-plus stores in the U.S. to join a union. In the election, 65 employees at Apple’s store in Towson, Md., voted in favor of being represented by the union, known as the Apple Coalition of Organized Retail Employees (CORE),…

In episode 354 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Chandra Holt, CEO of Conn's HomePlus, a specialty retailer of home goods. In a wide-ranging discussion, Holt provides an overview of the Conn's business (0:52), how customers use the retailer's financing offerings (3:21), and her professional background that led to her current role at the…

Ever since the U.S Securities and Exchange Commission (SEC) proposed rules governing climate-related disclosures from all public companies on March 21, environmental, social, and governance (ESG) reporting has become a necessary part for retail company corporate boards to address, especially in today’s environmentally and socially conscious world. Whether it’s understanding how the retailer is combatting…

In episode 352 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ryan Bartlett, CEO and co-founder of True Classic, a direct-to-consumer (D-to-C) menswear brand selling affordable, high-quality fitted premium tees and basics. Bartlett discusses True Classic's product portfolio (0:49), why the D-to-C brand is currently exploring opportunities for expansion into physical retail (1:37), and his…

It's no secret that exceptional customer service is key to customer retention, loyalty and, ultimately, achieving business goals. When trying to elevate the customer experience, businesses are starting to look outside the box. In fact, business leaders are starting to look on the inside. Emotional intelligence is the capacity of individuals to recognize their own…