Leadership
October 18, 2017 at 4:51 pm
Retailers are going through major transformation to remain competitive and drive loyalty within their customer base. Digital business has caused many to struggle with customer experience, especially when it comes to providing that personal touch many retailers have developed over the years. However, with more data resources available than ever before, retailers are finding that…
October 18, 2017 at 2:30 pm
Moroccanoil has announced former Elizabeth Arden President JuE Wong as its new chief executive, effective immediately. Wong will be responsible for leading continued expansion in high-growth channels, such as travel retail and e-commerce, which will pave the way for an increasingly diverse omnichannel consumer experiences, the company says. Moroccanoil hopes that Wong’s global business expertise will…
October 18, 2017 at 2:18 pm
Sears Holdings said Monday that Bruce Berkowitz, the troubled retailer's second-largest investor, is leaving the company's board of directors, a departure that sent stock prices of the company's shares sharply lower. Berkowitz is the chief investment officer of Fairholme Capital Management, which reported in an Aug. 14 regulatory filing that it held approximately 28.9 million shares…
October 16, 2017 at 3:59 pm
A collection of the top tips featured in Total Retail’s magazine and e-newsletters this year, from content marketing to inventory management to merchandising, and much more.
October 13, 2017 at 10:09 am
The top three executives at HSN Inc. will step down after the retailer is acquired by Liberty Interactive Group, the parent company of HSN rival QVC. Bill Brand, Rod Little and Judy Schmeling, who served as co-CEOs at HSN for the past several months, won’t be staying on after the $2.1 billion stock deal closes, according…
October 11, 2017 at 5:37 pm
The Estée Lauder Companies has a new senior vice president and chief information officer. The company recently named Michael Smith to the role. He reports to Estée Lauder Executive Vice President and Chief Financial Officer Tracey Travis. Smith brings a mix of IT, commercial and functional experience to this leadership role. Using his experience, Smith…
October 11, 2017 at 5:32 pm
"My job is to learn and to grow and listen and build incredible teams of people that do so much more than I do."
October 11, 2017 at 5:11 pm
We were honored to catch up with Amanda Willinger, vice president, PR, digital and e-commerce at LAGOS. Amanda has an inspiring career path, beginning with her origins in the art world and rising through the ranks at LAGOS, a designer fine jewelry brand. This interview with Amanda features her thoughts on shifting consumer behaviors, LAGOS’…
October 11, 2017 at 3:20 pm
In 1995, when my original book, “The Nordstrom Way: Inside America’s Number One Customer Service Company,” was published, I never imagined that more than two decades later I’d still be chronicling and speaking to corporate groups about this iconic Seattle retailer. But the book became a best-seller, I became an international speaker, and my life…
October 11, 2017 at 2:13 pm
Beauty retailer Sephora has promoted Mary Beth Laughton to executive vice president of U.S. omni retail. Previously, Laughton was senior vice president of digital. “Mary Beth is a visionary and strategist with a deep understanding of how customers are evolving,” said Calvin McDonald, chief executive officer and president of Sephora Americas. “During her time at…
