Leadership

During our July installment of the Women in Retail and Total Retail Virtual Exchange, Katie Echevarria Rosen Kitchens, co-founder and editor-in-chief of FabFitFun, a lifestyle membership platform designed to inspire women to lead happier, healthier lives through product and brand discovery, participated in a virtual fireside chat with Melissa Campanelli, co-founder of Women in Retail Leadership Circle as well as brand and content director of Total Retail.

During our July installment of the Women in Retail and Total Retail Virtual Exchange, Ben Kaufman, CEO of CAMP, participated in a discussion with Rachel Shechtman, founder of STORY. The two discussed a variety of topics, including everything from Rachel’s role as brand experience officer at Macy’s, to CAMP’s partnership with Walmart to bring virtual camp to families…

During our July installment of the Women in Retail and Total Retail Virtual Exchange, Rodney Hutton, chief marketing officer, Ethan Allen, participated in a discussion with Brendan Witcher, vice president, principal analyst, Forrester. The two discussed a variety of topics, including how Ethan Allen has evolved its marketing strategy during the COVID-19 pandemic, how a traditional…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the July installment of the Women in Retail and Total Retail Virtual Exchange, which occurred earlier this week. This Virtual Exchange featured exclusive interviews with leading retail executives, including Rachel Shechtman, founder, STORY; Ben Kaufman, CEO, CAMP; Rodney Hutton, chief…

In this episode of Retail Right Now, Total Retail’s Joe Keenan and Kristina Stidham discuss the July installment of the Women in Retail and Total Retail Virtual Exchange, which occurred earlier this week. This Virtual Exchange featured exclusive interviews with leading retail executives, including Rachel Shechtman, founder, STORY; Ben Kaufman, CEO, CAMP; Rodney Hutton, chief […]

A quote from a leadership course I attended has stuck with me: “Leaders manage the context.” The tutor wanted us to appreciate the difference between management and leadership, and highlighted the need to look up and consider the changing environment. COVID-19 creates significant context changes, and retailers need to flex their operation in response. The…

During the most recent Women in Retail and Total Retail Virtual Lounge, Leslie Short, CEO of The Cavu Group, a diversity and inclusion training company, interviewed mother-daughter duo Bahja Johnson, director of customer belonging and co-lead, Color Proud Council at Gap Inc., and Roz Johnson, senior vice president, operations and guest experience at Build-A-Bear Workshop.

Digital transformation has become an inescapable mandate across all industries, especially retail. Providing consumers with an excellent online shopping experience and going beyond their expectations are critical measures of a retailer’s success. Customers’ demands are constantly changing, and retailers’ digital transformation efforts must reflect this as always-on, not a one-and-done process. Nonetheless, we're still seeing…

Welcome to this week's Retail Resources, which features a curated list of the best content and resources I've found over the past week. This week, I offer information and resources about leadership, diversity and inclusion, and some fun stuff, too. As always, if there's anything you would like me to share in a future post, let…

During last month's Women in Retail and Total Retail Virtual Exchange, Chuck Surack, founder and CEO of Sweetwater, participated in a live discussion that touched on everything from how employees embody the company's culture of prioritizing customer satisfaction to how the world's leading online musical instrument retailer is weathering the current pandemic. In this video clip from the…