Leadership

Staples CEO Alexander Douglas is stepping down by mutual agreement with the company, reports Yahoo. Executive Chairman of the Board John A. Lederer will be appointed interim CEO of the company, effective Friday, June 18. Lederer has served as executive chairman of the board of Staples, Inc. since 2017, and as a senior advisor at Staples parent…

Retail employee turnover rates are among the highest across all industries at nearly 67 percent for part-time retail employees, and it’s grown amid the pandemic. On average, these turnovers cost businesses $3,328 to find, hire and train a replacement. Not only that, disruption in frontline employees can negatively impact customer service and thus retention. This…

Retail employee turnover rates are among the highest across all industries at nearly 67 percent for part-time retail employees, and it’s grown amid the pandemic. On average, these turnovers cost businesses $3,328 to find, hire and train a replacement. Not only that, disruption in frontline employees can negatively impact customer service and thus retention. This […]

In episode 298 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Dick Sullivan, CEO of PGA TOUR Superstore, a leading national golf equipment, apparel and technology retailer. Listen in as Sullivan discusses PGA TOUR Superstore's business, his career experience in retail and professional sports, and to what he attributes the rapid growth of the golf…

Since joining Purple, the world’s first comfort technology company backed by science, selling mattresses and pillows, among other items, in 2018 as its CEO, Joe Megibow has been on a mission to create the right organizational culture — one that values it employees and customers, fosters a diverse and inclusive environment, while still maintaining the fun nature…

Businesses across industries, including retail, have begun or soon will be beginning the process of determining “what’s next” for their organizations as vaccination rates rise and government-mandated restrictions are lifted, specifically as it relates to bringing employees back to corporate offices. Most business leaders have acknowledged the 9 a.m-5 p.m., commuting five-days-a-week work schedule will…

This isn't another article about the “new normal.” Having been a retail executive during the pandemic myself, here's the truth: Normal no longer exists. What exists (and is emerging) is a range of new business models and revenue streams, vastly different marketing mixes, customer expectations evolving faster than businesses can pivot, and organizational change that…

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss our upcoming Women in Retail and Total Retail Virtual Exchange event, happening on Thurs., April 29 at 11:00 a.m. ET. The event is packed with great speakers, including Maryann Herskowitz, group vice president, merchandising, Sally Beauty Supply; Joe Megibow, CEO, Purple; Kelli Patterson,…

In episode 292 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kecia Steelman, chief store operations officer at Ulta Beauty, the largest U.S. beauty retailer for cosmetics, fragrance, skin care products, hair care products and salon services. Steelman discusses her recently announced transition to the chief operating officer position at Ulta Beauty and the company's…

Bed Bath & Beyond (BB&B) announced two new hires this week, CNBC reported. These executives will specifically be working on the brand's $3 billion e-commerce business. Jill Pavlovich, former head of exclusive brands and merchandising for Wayfair, has been hired as BB&B's senior vice president of digital commerce. Jake Griffith, previously a general manager for sports and fitness at…