In episode 82 of Total Retail Talks, Scott Hansen, general manager, supply chain and logistics at Nebraska Furniture Mart, the largest home furnishing store in North America, discusses how the company has benefited from implementing an integrated supply chain for its online and brick-and-mortar operations.
Inventory
Despite retailers’ heavy spending on value-added services and personalization, shoppers say they see little return on the investments, according to a new survey from Cognizant and Forrester Consulting. In the online poll of 4,500 smartphone-owning shoppers, only 35 percent on average make use of in-store services such as interactive displays and mobile checkout. Personalization receives…
In episode 69 of Total Retail Talks, recorded at this week's National Retail Federation Big Show in New York City, Total Retail's Executive Editor Joe Keenan interviews Lisa Gavales, president and CEO of Things Remembered. Gavales discusses what innovation means for the personalized gifts retailer, how testing influences Things Remembered's product selection — both in-store…
Retailers collect a massive amount of data every day. That data gets turned into reports, which are distributed throughout different branches of the company, including store associates. However, do those store associates know what to do with all the reports sent to them? Most of the time the answer is “no.” In the session “Prescriptive…
With Black Friday in two days, the holiday season fast approaching and e-commerce exploding around the globe, opportunities for small-to-medium businesses (SMBs) in the retail industry are skyrocketing — and the rules of the game are changing. Cloud-based e-commerce and enterprise resource planning (ERP) applications are lowering the barrier to entry, while mobile technology is…
Consumers have options, and they know it. Brands need an intelligent order management system to fulfill orders profitably.
As the U.S. presidential election comes to an end, consumers are turning their attention to the rapidly approaching holiday shopping season. Typically, Americans tend to start preparations well before the December rush, and even before the traditional Thanksgiving week start to the season. According to The NPD Group’s Holiday Purchase Intentions Survey, in 2015, “half of…
As I go through the discovery process with prospective SPI customers, there's a moment in almost every engagement when one of the planners or allocators shows their current multitab, multidimension, multipivot table, holographic (OK, I exaggerated on the last point) homegrown Excel spreadsheet. It always impresses. I'm genuinely in awe of the complex usage of…
It's estimated that the Chicago Cubs World Series appearance will break retail records. The Cubs haven’t played in a World Series since 1945, or won one since 1908. That's the longest championship drought in baseball, and there are plenty of loyal Cub fans ready to scoop up World Series merchandise as a result. Forbes reports…
With the back-to-school (BTS) shopping season over and retailers shifting their attention to the all-important holiday selling season, it begs the question: What can retailers do after the BTS cycle is over to set up stores for a successful end-of-year push? Priority No. 1 for all retailers is to move BTS inventory out of the…