Inventory Management

A study of returns policies at 88 U.S. retailers, including big names such as Target, Best Buy and Sears, found that over half don't put their returns policy on their website's home page, and one-quarter still do not allow cross-channel returns.

U.S. retailers can expect more people to try to return stolen merchandise this holiday season, according to a National Retail Federation (NRF) report released Tuesday. The NRF predicts that the cost of those fraudulent returns will reach $3.68 billion during the holiday season, a 34% jump from the $2.74 billion cost last year.

Direct retailing has always been about adapting new media to market from a distance. Whether the medium is door-to-door selling, newspaper and magazine advertisements, mail order fliers, 300-page catalogs, specialty catalogs, infomercials, or e-commerce, direct retailing has always been about selling products to consumers from a distance. The format of the message and the speed of communications certainly change, but the fundamental process of selling products to consumers remains.

The sharp increase in November and December sales makes inventory planning and scheduling an extreme challenge for cross-channel retailers. The combination of increased sales, long vendor lead times, inherent forecasting challenges and limited cash availability create a “perfect storm” of inventory management opportunities.

Just as recession battered consumers are trickling back to malls, clothes makers in the U.S. face a tough choice. Squeezed by ballooning raw material, labor and freight costs, manufacturers are fretting they might have to raise prices in fragile markets to maintain margins.

Import cargo volume at the nation’s major retail container ports is expected to total 14.5 million containers for 2010, a 15 percent increase over last year’s unusually low numbers as the economy continues its cautious recovery, according to the monthly Global Port Tracker report released today by the National Retail Federation and Hackett Associates.

From an inventory management perspective, the fourth quarter holiday season creates a perfect storm of challenges: extremely high demand, a short selling season coupled with long vendor lead times, limited cash available to support increased inventory requirements, a bloated freight system, and inventory handling dependent upon over-stretched distribution center staff.

Fighting for freight, retailers are outbidding each other to score scarce cargo space on ships, paying two to three times last year’s freight rates — in some cases, the highest rates in five years. And still, many are getting merchandise weeks late.

Tension is rising in the apparel industry, as retailers push garment makers for faster turnaround on smaller orders ahead of the key Christmas holiday season. The old model — where retailers placed orders six months to nine months in advance and suppliers ramped up factories to produce high volumes cheaply — has been thrown out the window after a recession that left stores swamped with unsold clothes and idled factories.

Clothing maker Perry Ellis International sees a 10 percent rise in industrywide apparel prices over the next two years amid rising commodity prices and higher labor costs in China. "Prices have to go up at some point. The American consumer will have to pay higher prices... It's only apparel and electronics, the items that keep coming down, everything else in life has come up," Chief Executive George Feldenkreis told the Reuters Consumer and Retail Summit in New York.