Inventory Management

As stores reopen and people return to work around the globe, it's evident that the retail landscape will be different, perhaps permanently. COVID-19 has changed consumer behavior in stores, and CPG companies and retailers need to create new strategies to maximize potential and respond to the evolving needs of their customers. Brands and retailers must…

The retail landscape of America is undergoing an undeniable transformation. COVID-19 has catapulted e-commerce center stage, with online marketplaces taking over for brick-and-mortar stores amid safety fears and lockdown restrictions. This has proven just how crucial it is to cultivate a robust digital presence, particularly as retailers are facing economic devastation, with 2.1 million job…

In part one of this article, I examined the challenges that the retail sector has faced since the beginning of the pandemic, and its inability to rely on traditional historic consumer data when it comes to meeting consumer needs. Artificial intelligence (AI) and machine learning, however, could be the key to providing retailers with the…

As states around the U.S. cautiously begin to reopen, the reawakening of the brick-and-mortar retail industry will be a phased approach. But even when all restrictions are lifted, consumers may not be ready to dive right back into their old shopping habits. At-home delivery and curbside pickup will likely remain popular among customers who feel…

The COVID-19 crisis is proving to be a catalyst for change across all dimensions of retail. Some of this transformation was already underway for some specialty brands. They were on a path to building a more direct-to-consumer (D-to-C) business. However, what the pandemic ultimately underscores for them and others is that retail can’t go back…

U.S. retailers have faced numerous challenges during the COVID-19 pandemic: shelter-in-place orders that closed all but essential retail, outbreaks of COVID-19 among employees for those remaining open and, naturally, supply chain shortages as vendors were hit by the same issues. For consumers this has meant some empty shelves — generally on sought-after items such as…

For 44 percent of respondents to one survey, the “Amazon effect” is having a dramatic impact on more than their logistics, supply chain and transportation operations. It begins with e-commerce, where consumers are able to find whatever they want, whenever they want, place their order, and then receive what they want within two days, or…

Welcome to this week's Retail Resources, which features a curated list of the best content and resources that I hope will help you navigate through the coronavirus pandemic. This week I offer information and resources about business strategies, wellness tips, and personal finance information. If there's anything you would like me to share in a…

The spread of COVID-19 has quickly transformed how consumers shop, what they buy and what they want from retailers. And many say these new spending and shopping habits will last long after the crisis lifts. These are a few key findings from Capgemini Research Institute’s "The Consumer and COVID-19" survey of more than 11,000 consumers in the U.S.,…

At first glance, inventory management may appear far removed from the customer experience. However, it can be just as integral to shoppers as mobile apps, self-checkout, and in-store displays. In fact, companies that prioritize improving this process often see a rapid improvement in customer sales and loyalty. In January, Business Insider reported that Walmart was leading the…