In-Store Technology

There are few in retail circles who would argue that the role of the store is the same as it was at the start of 2020, with the retail industry (like every other on the planet) undeniably changed as a result of the global pandemic. Where once upon a time retail business models had the…

Walmart and its big-box warehouse subsidiary Sam’s Club are suing rival retailer BJ’s Wholesale Club, accusing BJ's of stealing technology that powers a popular self-checkout option in the Sam’s Club mobile app. The lawsuit, filed in federal court this week, claims Walmart worked for years to develop Scan & Go, a feature that lets Sam’s Club…

On Tuesday, Whole Foods opened its first store that allows customers to skip the register entirely. The store, located in Washington, D.C., uses Amazon.com's "Just Walk Out" technology. (Whole Foods is owned by Amazon.) Customers scan their Whole Foods app, credit card or Amazon app when they enter; sensors and cameras detect what items the customer…

Retail organizations must view the in-store experience as an essential investment, ranking in importance alongside cash registers, security cameras, and product inventory. In fact, Ernst & Young (EY) argues that the customer experience is the most challenging feature of retail, but also the most important. Our State of the In-Store Experience (2021) report leads us…

As frictionless commerce continues to grow in popularity, retailers are identifying how to integrate the innovative technology into their overall business strategy. To do so, they must determine whether to evolve existing solutions or revolutionize existing processes to keep up with competition. While there are benefits to both approaches, there are three key considerations retailers…

If the last two years have taught retailers anything, it might be that workforce trends can be just as unpredictable as consumer trends. The industry has always faced challenges in hiring and retaining talent, but the current labor shortage is nearly unprecedented. Workforce struggles paired with customers who are generally more finicky and impatient are…

There were a host of difficulties plaguing retailers this past holiday season, including inventory shortages, production issues and shipping constraints, to name a few. The most notable shortage, however, was on the labor front. As of July 2021, the number of retail job openings peaked at 1.2 million, compared to 876,000 during the same period…

Kick off the holiday season with Sensormatic’s annual retailer holiday guide which reveals how consumers will shop this holiday season.

The coronavirus has brought forward two significant trends in retail. One is to have a more integrated approach to omnichannel retail, and the other is to re-invigorate brick-and-mortar stores. The dramatic changes in how people have shopped over the past 18 months mean that neither trend will end any time soon. Consumers have become familiar with…

COVID-19 restrictions are lifting, which means more and more consumers are ready to enter brick-and-mortar stores again for their shopping needs. As retailers welcome back customers, it’s important to find ways to drive greater foot traffic with improved in-store capabilities. Personalization can help retailers win customers with unique, individual offers, but it’s often underutilized throughout…