In-Store Technology

The retail industry is an integral part of the U.S. economy, providing jobs for 52 million people across the country, more than any other industry. Frontline retail workers are the glue that holds businesses together. Yet, the challenges they face often go unaddressed, especially given their growing list of responsibilities, made even longer by the…

If an e-commerce website was a physical store, it would look vastly different to each shopper, containing only shoes in their size or items in the right color. To compete with this deeper personalization, the savviest brick-and-mortars look to mold every aspect of the in-store shopping experience — from lighting to music to smell — to…

A long wait in a crowded physical queue can undo the best customer experience. Even a short line that takes forever can torpedo your reputation with a customer. That said, you can consider a customer who decides to endure a long line a victory — you still made the sale and now just need to…

In a larger-than-life Broadway theatrical production, the audience can often take for granted what happens behind the curtains to produce a stunning show. Instead, they bask in the delight of the show before their eyes. In retail, it’s not all that different. Shoppers tend to focus on the shelves or delightedly engage in the many…

During the early 2000s, while the retail industry was getting battered by e-commerce, grocery stores were seemingly safe. Twenty years — and a pandemic — later, much has changed; e-commerce and delivery services have transformed grocery retail. Today, when consumers visit a store, they enter with much higher expectations. A convenient and smooth, seamless shopping…

The National Retail Foundation's (NRF) annual convention in New York is the best way to get the pulse of the retail sector. This is where the who's who of the retail industry gather to share their thoughts on the business. Listening to top CEOs, analysts, industry veterans, and new startups provides a unique insight into…

While the holiday shopping season may be over, busy retail environments are still thriving. As in-person shopping reaches pre-pandemic levels, staying connected is a must for retail workers on the move. From the shop floor to the stockroom and checkout counter, retail store associates are the glue that holds the whole operation together. However, 85…

Wayfair is prioritizing innovation across its organization, supported by technology providers like Toshiba Global Commerce Solutions. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Kevin O’Riordan, head of physical retail and supply chain engineering at Wayfair, and Fredrik Carlegren, vice president of marketing and communications at Toshiba Global Commerce Solutions. In…

In this webinar attendees will hear real-world insights from retail executives on how their businesses are approaching 2023.

The Home Depot is making technology investments to enhance an interconnected shopping journey for its customers. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Muzammil Akram, vice president of technology and store systems at The Home Depot, to learn more about the tools the home improvement retailer…