In-Store Technology
October 23, 2017 at 11:01 am
Supposedly, Tori Spelling once said, “bad shopping habits die hard.” The "Beverly Hills 90210" actress was probably talking about her own shopping habits, but in a larger sense, Spelling, who helped personify consumerism in the 1990s, when the mall was king and Amazon.com was merely another dot-com, pretty much nailed today’s retail business, where bad habits…
October 23, 2017 at 9:17 am
It’s no secret that to stay in business, retailers need to continuously evolve to meet the changing demands of shoppers in an increasingly digital world. Millennials, in particular, are avid users of touchscreens and the use of interactive touch solutions comes naturally to them. As a result, retailers are installing different forms of technology at…
October 18, 2017 at 1:24 pm
Tommy Bahama is winning over today’s distracted consumers by focusing on unique, unconventional retail experiences for them, according to Doug Wood, CEO of the Seattle-based manufacturer and retailer of casual men's and women's sportswear and activewear, who spoke at the 2017 SAP Retail Executive Forum in New York City yesterday. Case in point: Wood discussed…
October 11, 2017 at 4:02 pm
Since founding Bluemercury 18 years ago with his wife, Marla, Total Retail’s 2017 Retailer of the Year Barry Beck’s leadership has helped the brand become one of the fastest-growing retailers. Under his leadership, Bluemercury has grown to nearly 200 stores (it grew its store count by more than 50 percent in 2016), has operations in more than 30 states, and employs nearly 2,000 people. (Bluemercury was acquired by Macy’s in 2015 for a reported $210 million.) Learn more about Barry Beck in this wide-ranging interview.
October 11, 2017 at 2:13 pm
Beauty retailer Sephora has promoted Mary Beth Laughton to executive vice president of U.S. omni retail. Previously, Laughton was senior vice president of digital. “Mary Beth is a visionary and strategist with a deep understanding of how customers are evolving,” said Calvin McDonald, chief executive officer and president of Sephora Americas. “During her time at…
October 9, 2017 at 11:53 am
Costco announced last week that it's offering customers same-day grocery delivery. On Thursday, the company announced two new delivery options: two-day delivery for dry goods, and same-day delivery for orders that include fresh foods. The same-day service will be powered by grocery delivery company Instacart. The same-day delivery option, available in “most metropolitan areas,” lets…
October 5, 2017 at 2:15 pm
Matching the right product with the right customer requires creating and executing a tailored assortment in each location.
October 3, 2017 at 1:20 pm
In a session last week at the Shop.org conference in Los Angeles, Grace Glenny, director of site merchandising at Target, discussed how the big-box chain is ensuring its mobile app is primed for performance — without sacrificing functionality — to give its customers the instantaneous shopping experiences they’ve come to expect. Target has recently shifted…
September 27, 2017 at 2:14 pm
Disney has built its iconic brand on delivering magical experiences to consumers, from its theme parks to its entertainment business (movies, TV shows) to its licensed merchandise. The fourth division of the business, retail, was more challenged in accomplishing this goal. In a keynote presentation yesterday at the Shop.org conference in Los Angeles, Michael White,…
September 22, 2017 at 4:58 pm
Imagine this: A shopper walks into an apparel store looking to find the perfect pair of jeans and top for a night on the town. Instead of the shopper stressing over finding the right ensemble without any help, a store associate opens up the customer’s shopping profile on an enterprise mobile device and identifies a…
