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In-Store Technology
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What motivates a consumer to walk into a store to make a purchase rather than shop online? Instant gratification? The inspiration that only comes from touch and smell? With 67 percent of the Gen Zs surveyed by IBM and the National Retail Federation preferring to shop in-store vs. 22 percent who favor online, there are tangibleโฆ
To really understand the customer journey, youโve got to take it yourself. Thatโs why we stepped in consumersโ shoes for our Global Mystery Shopping Study. We walked through eight different shopping scenarios with 50 global brands to learn where they're succeeding and where theyโre falling short. As mystery shoppers, our team simulated purchasing products, researchedโฆ
Wal-Mart Stores Inc. said last week it's rolling out shelf-scanning robots in more than 50 U.S. stores next year, to replenish inventory faster and save employeesโ time when products run out. While Wal-Mart has been testing shelf-scanning robots in stores in Arkansas, Pennsylvania and California for the past three years, by the end of January,โฆ
In todayโs retail environment, embracing digital transformation isnโt a choice โ itโs a requirement. Future-proofing networks is the only way to stay competitive these days, and those not already optimizing the digital journey will be disrupted. Beyond the retail apocalypse headlines โ which are misleading, by the way โ network inefficiencies affect todayโs bottom line, too. Recentโฆ
Supposedly, Tori Spelling once said, โbad shopping habits die hard.โ The "Beverly Hills 90210" actress was probably talking about her own shopping habits, but in a larger sense, Spelling, who helped personify consumerism in the 1990s, when the mall was king and Amazon.com was merely another dot-com, pretty much nailed todayโs retail business, where bad habitsโฆ
Itโs no secret that to stay in business, retailers need to continuously evolve to meet the changing demands of shoppers in an increasingly digital world. Millennials, in particular, are avid users of touchscreens and the use of interactive touch solutions comes naturally to them. As a result, retailers are installing different forms of technology atโฆ
Tommy Bahama is winning over todayโs distracted consumers by focusing on unique, unconventional retail experiences for them, according to Doug Wood, CEO of the Seattle-based manufacturer and retailer of casual men's and women's sportswear and activewear, who spoke at the 2017 SAP Retail Executive Forum in New York City yesterday. Case in point: Wood discussedโฆ
Since founding Bluemercury 18 years ago with his wife, Marla, Total Retailโs 2017 Retailer of the Year Barry Beckโs leadership has helped the brand become one of the fastest-growing retailers. Under his leadership, Bluemercury has grown to nearly 200 stores (it grew its store count by more than 50 percent in 2016), has operations in more than 30 states, and employs nearly 2,000 people. (Bluemercury was acquired by Macyโs in 2015 for a reported $210 million.) Learn more about Barry Beck in this wide-ranging interview.
Beauty retailer Sephora has promoted Mary Beth Laughton to executive vice president of U.S. omni retail. Previously, Laughton was senior vice president of digital. โMary Beth is a visionary and strategist with a deep understanding of how customers are evolving,โ said Calvin McDonald, chief executive officer and president of Sephora Americas. โDuring her time atโฆ
Costco announced last week that it's offering customers same-day grocery delivery. On Thursday, the company announced two new delivery options: two-day delivery for dry goods, and same-day delivery for orders that include fresh foods. The same-day service will be powered by grocery delivery company Instacart. The same-day delivery option, available in โmost metropolitan areas,โ letsโฆ