In-Store Technology

People still want what brick & mortar can deliver them, especially when customer service is based on a single view of the customer.

In this episode of Retail Right Now, Joe Keenan offers five predictions for the retail industry in 2019, from a variety of sources.

The brick-and-mortar store is the customer touchpoint least supported by the explosion of retail technology and intelligence.

Here are four emerging FashTech trends that merchants are betting on that consumers might not yet be ready for.

Natural Insight’s survey highlights the significance of providing an exceptional in-store experience to drive foot traffic and sales.

So, what should retailers do to maximize holiday sales? It all starts by attacking those long lines and out-of-stock complaints.

According to Gartner, nearly 85 percent of holiday shopping last year took place in brick-and-mortar stores. One key advantage of a brick-and-mortar store is the ability for shoppers to physically interact with and test products prior to purchase, while also being able to leave the store immediately with merchandise. However, during the holidays, increased foot…

Here are three ways for your physical retail environment to exceed your customers’ elevated holiday expectations.

Walmart is deploying a new mobile app-based store service that allows customers to buy items on Walmart.com if the item is not available in-store. Store associates will place orders on their handheld touchscreen devices. The service lets customers pay for items via cash, check, credit, debit or Walmart Pay and have them shipped directly to their…

Today’s consumers crave end-to-end convenience, both before and after the shopping experience — i.e., what they see online before they enter the doors of a brick-and-mortar store as well as communications with the retailer after they shop. In addition to the pressure to deliver based on customer expectations, today’s retail landscape is becoming more competitive…