In-Store Technology

It’s that time of the year when sales take on new horizons and retailers have the opportunity to capitalize on fresh consumer enthusiasm during the holiday season. The festive period is here, and retailers must prepare and refine their approach to make the most of increased sales opportunities. The holiday period proves itself to be…

As we look ahead to the rest of the holiday shopping season, customer retention is front of mind. As retail has become an increasingly competitive sector with evolving customer expectations and abundant shopping options, retailers must find innovative ways to keep customers engaged and drive brand loyalty. In-store technology — notably digital signage, touchpoints, kiosks,…

The rapid growth of digital commerce coupled with increasing consumer expectations for omnichannel shopping experiences has forced traditional brick-and-mortar retailers to re-evaluate the role of their physical storefronts in their business models going forward. In this clip from a panel discussion at Total Retail Tech 2024, three technology executives at leading retailers shared their approach…

A surge of new online shoppers, artificial intelligence and omnichannel retailing have upended retail in only a few years. As the industry continues to evolve, the demand for innovative technologies grows with it, and one tool that’s become increasingly popular is electronic shelf labels (ESLs) — especially in the grocery sector, where the need for…

Sam's Club, the Walmart-owned membership club, is testing its first all-digital store. Inside the club, which will open in mid-October in the Dallas area, customers will have to use a smartphone app called Scan & Go to ring up their purchases as they walk through the aisles. In the area typically reserved for cash registers,…

Retail execution, from “mom-and-pop shops” to mass retailers, has operated with a simple goal in mind: keep products on the shelf and customers satisfied. However, the methods to achieve this goal have undergone a dramatic transformation. What used to be manual processes — literally pen to paper — have evolved into sophisticated systems that leverage…

Consumers accustomed to the autonomy of online shopping are often disappointed when they walk into physical stores, only to find that a retailer hasn’t updated its store experience to match new digital-inspired shopping habits. Online, these shoppers are used to being able to find what they want — in any variation they want it —…

A seamless and streamlined customer experience (CX) is everything in retail. Modern consumers want to find, peruse, and buy products easily and conveniently, in-store or online. However, maintaining an enjoyable CX for shoppers can become unfeasible during network outages. Prolonged incidences can jeopardize more than CX; they can impede retailers’ ability to process payments, track…

Paper shelf price labels are going away at thousands of Walmart stores. The company announced late last week an expanded rollout of digital shelf labels that will allow it to update prices on over 120,000 items within minutes. Weekly updates to paper shelf labels typically took a store worker about two days. With digital labels,…

Walmart-owned Sam’s Club says it’s turning to artificial intelligence to speed up its own exit technology. Instead of requiring store staff to check members’ purchases against their receipts when leaving the store, Sam’s Club customers who pay either at a register or through the Scan & Go mobile app can now walk out of the…