In-Store Technology

Are we still leaving hourly workers behind? According to recent research, workplace dissatisfaction is on the rise among the hourly workforce and, unsurprisingly, inflexible scheduling is a primary contributing factor. The same survey found that while 81 percent of salaried workers are satisfied with their flexible work options, just 67 percent of hourly employees report…

Industries are rapidly adopting artificial intelligence. Today, 83 percent of companies are prioritizing AI in their business plans, and large platforms are announcing new AI use cases daily. Amid so much momentum, small and medium-sized (SMB) brick-and-mortar (B&M) businesses might feel like they’re getting left behind. With so much focus on data and e-commerce, it’s…

In partnership with Censuswide Research, NCR Voyix recently commissioned a survey of U.S. IT professionals and found that nearly 40 percent of respondents average 86 instances of regular maintenance to their in-store technology stacks each year. The kicker: 40 percent of respondents said these updates can take between two weeks and six months for an…

At retailers of all sizes, the brick-and-mortar store is going fully “phygital.” From mobile payments to QR code activations to cashierless shopping, retailers are employing new systems and devices to enrich the in-store experience. At the same time, they’re making critical investments on the employee backend, with services like improved point of sale (POS) and…

In episode 474 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Brad Santanna, head of omnichannel marketing at The Hershey Company, an industry-leading snacks company, and Steve Triplett, senior vice president of advertising sales at Vibenomics, an in-store digital advertising provider. Listen in as Santanna and Triplett provide insight into the benefits of in-store advertising…

The monetization of customer data is a significant trend in retail, but today’s shoppers are as tech-savvy as they are sensible and acutely aware of how their personal data is used. This poses a unique set of challenges and opportunities for retailers, as customers expect exceptional shopping experiences while remaining vigilant about their privacy. In…

January is a crucial time for retailers as crowds flock to stores for discounts, demanding not just attractive deals but the shopping experience to match. In this busy period, mobile connectivity becomes the linchpin for both customer satisfaction and operational efficiency. The days when a good deal alone could satisfy customers are long gone. Today’s…

There’s no denying it: consumers are constantly interacting with social platforms, engaging with creators, and exploring virtual spaces. However, while marketers and brands have been hyperfocused on building a digital presence, the convergence of the digital and physical worlds has been happening, especially when it comes to how consumers shop. Retail media is being redefined,…

It’s that time of the year when sales take on new horizons and retailers have the opportunity to capitalize on fresh consumer enthusiasm during the holiday season. The festive period is here, and retailers must prepare and refine their approach to make the most of increased sales opportunities. The holiday period proves itself to be…

As we look ahead to the rest of the holiday shopping season, customer retention is front of mind. As retail has become an increasingly competitive sector with evolving customer expectations and abundant shopping options, retailers must find innovative ways to keep customers engaged and drive brand loyalty. In-store technology — notably digital signage, touchpoints, kiosks,…