In-Store Pickup

Since launching its ClickList service, which allows grocery shoppers to order online and have their purchases bagged and loaded when they arrive at stores to pick them up, Kroger has added 25 to 35 new jobs at each store offering the service, according to the company. The Cincinnati-based chain has started more than two dozen…

With less than two weeks until Christmas, Wal-Mart is looking to be the go-to shopping destination for both in-store and online procrastinators. The big-box retailer is offering free in-store pickup of online orders placed by 6 p.m. local time on Dec. 23, and has launched a dedicated website for customers to view last-minute gift inventory available…

Consumers have options, and they know it. Brands need an intelligent order management system to fulfill orders profitably.

Ace Hardware has the most satisfied shoppers among home improvement chains for the 10th year in a row, according to J.D. Power.

CVS has invested in Curbside, a Silicon Valley startup that allows shoppers to order products online and pick up their orders from a local store without leaving their car. The drugstore chain and the startup have been working together since last year, when they launched a pilot test in three cities that now encompasses 350…

The bourgeoning partnership between Whole Foods Market and Instacart is expanding. The upscale grocery chain and the unicorn delivery startup have been working together since 2014 to create a network of store locations enabling online ordering and same-day delivery. Today, the companies officially announced plans to expand their partnership and increase the number of Whole Foods…

Retailers this holiday season have been aggressively trumpeting “click-and-collect” shopping, a relatively new hybrid of digital and old-school buying that allows time-starved customers to place an order online and pick it up within hours at a counter in a store. But so far, many shoppers are finding it to be a big headache. Fully 60…