Hiring

Everyone remembers playing broken telephone as a kid; one person whispers a message to another down the line, and by the time the words make their way to the end, information is lost, added and often completely unrelated to the original version. For many retailers, this is exactly what’s happening between corporate office and front-line…

Costco has been named America’s “Best Large Employer” in 2017 by Forbes and Statista. Thirty thousand workers at U.S. companies, nonprofit institutions, government agencies and U.S. divisions of multinationals answered this question: How likely would you be to recommend your employer to a friend or family member on a scale of zero to 10? They were also asked…

Amazon.com will add another 100,000 full-time jobs over the next 18 months, company founder and CEO Jeff Bezos proudly announced earlier this year. The new jobs are great, but a closer inspection shows Amazon may simply be adding back jobs it helped kill off. For example, Amazon played a large role in eliminating more than 50,000 jobs…

I’ve been in the management and customer service business for longer than I care to admit, but as the decades have rolled by, I’ve learned a thing or two about what to look for when hiring and training a stellar customer success team. And at the risk of offending sensitive ears, I think it’s worth…

Walgreens Boots Alliance named two executives to the chief marketing officer and chief merchandising officer positions, promoting Adam Holyk and Joe Hartsig, respectively, to those roles. Both will assume their new roles on April 1. Holyk and Hartsig will be replacing Linda Filler, Walgreens’ former president, retail products and chief merchandising and marketing officer, who…

At the risk of stating the obvious, when retailers first launch, they’re usually not able to expand their marketing team and solutions at the rate they might like. In the meantime, they assess their team and resources, and try to figure out how to fill the gaps. I’ve worked with marketing teams as large as…

In the role of vice president of e-commerce and marketing, I’ve managed teams of well over 100 associates. It seemed there was always an open position to hire due to promotion, a newly created role or someone moving on. We've all experienced the pain of hiring the wrong person for the job. Hiring the right…

Shutterfly Inc., the leading manufacturer and online retailer of high-quality personalized photo products and services, today announced it has appointed Michele Anderson as senior vice president, retail. Anderson will guide the development and execution of Shutterfly’s consumer growth strategy across its many product categories, both in its core business and in new categories over time.…

Our coverage of Total Retail’s first annual Salary Benchmark Report continues this week as we take a look at what financial benefits retails executives are getting from their companies. As a reminder, the Salary Benchmark Report was produced based upon the responses to an online survey that was sent to Total Retail’s audience over a two-week period last summer. Survey questions…

As part of our continuing coverage of Total Retail’s Salary Benchmark Report, this week we take a look at the benefits that retail executives — CEOs/presidents/founders; chief marketing officers; C-level execs other than CEOs and CMOs; and vice presidents — are receiving in addition to their salaries and other financial perks. Specifically, the survey asked respondents…