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For today’s “What Were They Thinking?” post, Melissa shares some COVID-19 emails she has received from brands and nonprofits.

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published on Total Retail titled, “Retailers: Are Your COVID-19-Related Communications Effective? Here’s How to Tell,” authored by John Landsman, manager of research analytics at SparkPost. The article discusses how during this time of crisis retailers are in…

Along with everyone else, retailers are having a rough time with the COVID-19 outbreak. SparkPost, the world's largest email deliverability engine, looked at its data and pulled some trends related to how companies are communicating; what consumers care to see; and how this crisis is driving transparent, ongoing communication. One thing is certain, during these difficult times, organizations…

The key to a healthy diet is variety. Very few people are interested in having the same meal day-in and day-out. Similarly, your customers crave variety in the content you serve them. Since their preferences are constantly evolving, customers require fresh and different experiences to stay engaged. Delivering repetitive and similar email content won’t drive…

In episode 238 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Gail Buffington, vice president of marketing and analytics at Soft Surroundings, a women's apparel, shoes and accessories retailer. Listen in as Buffington discusses Soft Surrounding's brand history as a cataloger, its expansion into brick-and-mortar retail, and her career at the company. She shares how Soft…

Online sales and direct-to-consumer (D-to-C) shopping has transformed retail and the way today’s consumers discover and purchase goods and services. Challenger D-to-C brands such as Casper, Bonobos, and Stitch Fix have forced traditional brick-and-mortar brands to up their digital presence to ensure they don’t lose market share. With the majority of shopping taking place through…

Many of the differences between the United States and the United Kingdom are obvious. From spellings (color vs. colour) to common terms (trunk vs. boot), it’s easy to see how some things are seen as identifiably American or British. With differences like these, naturally one would expect marketers to use different communication tactics with consumers.…

Consumers are still using email to receive communications from retailers; in fact, they prefer that communication challenge. And the good news is that those emails still spur engagement among shoppers of all ages. With that in mind, we decided to feature email marketing tips in our 50 Best Retail Tips of 2019 report, which is a…

The apple of every retailer’s eye is a loyal customer. But is there a chance your email marketing strategy is leading customers off the path to loyalty? Beyond the products and services you offer, your marketing communication strategy can make or break your ability to generate long-term loyalty. Your strategy is critical for understanding how…

You know the famous line, “you don’t get a second chance to make a first impression”? Well, that line should be changed to fit today’s customer attitudes. The updated version should read, “If you don’t make a good first impression, you don’t get a second chance, period.” Consumers have the power to delete and unsubscribe, eliminating…