E-Commerce

Consumer holiday spending during the Thanksgiving week is expected to reach new highs as consumers look to make the most of festive deals, according to Deloitte's recently released 2023 Black Friday Cyber Monday Survey. Key findings from the annual survey include: Black Friday-Cyber Monday shopping is back. Spending during the Thanksgiving week period is expected to be…

In episode 428 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mike Clem, CEO of Sweetwater, the world's leading music technology and instrument retailer. Listen in as Clem discusses his 20-year career at Sweetwater (1:00), why the company has a strong track record of long-time employee retention (1:45), and how he is working to maintain…

October’s early holiday online shopping bump failed to materialize in a meaningful way, leaving retailers wondering whether the rest of their busiest season would live up to the already meager projections for fourth-quarter sales growth. U.S. e-commerce spending was up 4 percent in October compared to a year ago, according to data from commerce protection provider…

Amazon.com's Prime Big Deal Days are in the rearview mirror, and it’s all holiday ahead. With consumer spending expected to surpass pre-pandemic figures for the first time, retailers that deliver a great digital experience (DX) are poised to win big during the most important time of the year. In fact, 85 percent of consumers say…

The intense competition in the e-commerce market, rapid changes in consumer shopping habits, and expansion of new technologies require e-commerce businesses to reshape their customer engagement strategies to win buyers and motivate them to return. Catching and keeping customers’ attention requires expertise in the latest customer experience trends and e-commerce technologies. That’s why forward-looking digital…

In episode 427 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Claire O'Donnell, director of selling partner empowerment, communities and trust at Amazon.com. Listen in as O'Donnell discusses two key themes discusses at Amazon Accelerate, the annual conference dedicated entirely to Amazon’s selling partners (1:20), and the impact that the in-person community has on its sellers (2:43).…

As the excitement of Cyber Monday builds, are you properly leveraging data to maximize your online sales? According to Bain & Company, the forecast for U.S. retail sales is a modest growth of 3 percent — the slowest since 2018. However, there’s a silver lining: online spending is predicted to soar by a robust 5…

In an era when technology reigns supreme, it’s no surprise that the way we shop has undergone a significant transformation. A recent study revealed a staggering 58 percent of consumers now prefer online shopping over the traditional in-store experience. Riding this wave of change, advertisers are strategically capitalizing on the rising trend of “store-less” shopping,…

To understand the profound impact that generative artificial intelligence is having, and will continue to have, on online shopping, consider this simple question: When buying an article of clothing, which would you prefer — something off the rack or tailor-made? Undoubtedly, the latter option holds great appeal. This is where the exciting promise of generative AI…

Whether you call it Christmas, the holidays or simply time to re-watch "Home Alone," that time of the year is creeping up on us fast. ‘Tis (almost) the season for serious shopping — and retailers need to make sure their customers’ online experiences are merry and bright. However, as readers of this article well-know, the…