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E-Commerce
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With the growth of e-commerce and the increasing amount of options at consumersโ fingertips, the market is ripe for innovation. Good customer service isnโt just a nice-to-have, but a must-have. E-commerce sales are projected to reach $604.2 billion by 2020, making it essential for retailers to listen to their customers and be strategic with whatโฆ
Communication. Coordination. User experience. These aren't typically the traits that come to mind when discussing blockchain. Instead, many associate the technology with its ability to increase transparency. However, when we think past transparency, the blockchain conversation comes into full bloom. Direct-to-consumer e-commerce is endlessly complex. The flows of information are endless, channels seem to multiplyโฆ
Amazon.com announced Thursday that it plans to invest $800 million in the second quarter of 2019 toward making one-day shipping the standard offering of its Prime loyalty program. Chief Financial Officer Brian Olsavsky said Amazon is โcurrently working on evolving our Prime shipping program, which has historically been a two-day program, to a one-day shipping program,โโฆ
In our 2019 Forecast On U.S. Apparel Shoppers, we discovered that 63 percent of Gen Z and 57 percent of millennial shoppers are buying their apparel from Amazon.com. These consumers are being driven by free shipping, easy returns and mobile-friendly experiences. โYoung shoppers are also buying apparel directly from brand websites, which speaks to how brandโฆ
There arenโt many conversations I have where Iโm not asked a variation of this question: โWhatโs the future of social commerce look like?โ Before I even answer, though, I level-set on what social commerce means. The term โsocial commerce,โ it seems, has become shorthand for โmaking an Instagram feed shoppable.โ And so I spend aโฆ
Total Retail is excited to present to you its third annual Top 100 Omnichannel Retailers report. The report, produced in conjunction with Radial, an omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on omnichannel retail? Theโฆ
Kohl's announced Tuesday that it will accept Amazon.com returns in all of its store locations beginning in July, reports CNBC. Kohl's currently sells select Amazon products and accepts the e-commerce giant's returns in roughly 100 stores. The expansion of their partnership will push out Amazon returns capabilities to all Kohl's locations, amounting to more thanโฆ
Have you ever thought about where the flowers you purchased came from? This is one of the many questions that John Tabis, co-founder and CEO of The Bouqs Co., works every day to answer through his innovative online floral company. Bouqs is a direct-to-consumer brand that sells flowers from eco-friendly, sustainable farms, and sources stemsโฆ
Good relationships, including the ones between a business and its customers, are built on trust. Consumers need to feel confident that they're being told the truth and that a companyโs products will match up to its claims. Furthermore, in todayโs cyber society, many customers are highly concerned about the safety and security of their privateโฆ
For those in the automotive retail space, nothing is more coveted than a J.D. Power award. It has become the auto industryโs Good Housekeeping Seal of Approval. Receiving it means that your product has gone through the rigors of testing and customer feedback and its nameplate stands apart. Digital commerce could learn a thing orโฆ