E-Commerce

In episode 216 of Total Retail Talks, Executive Editor Joe Keenan interviews Luke Kingsnorth, CEO of Charles Tyrwhitt, a leading U.K.-based menswear retailer specializing in dress shirts, suits, ties and accessories. Listen as Kingsnorth discusses his background in the retail industry, his recent promotion to the chief executive position, and the expansion of the brand into new…

E-commerce is the heart of retail today, with U.S. e-commerce spending expected to reach $605.3 billion this year. Is your business attracting its share? If your numbers don’t hold up to digital growth trends, it may be that your website is poorly designed. The following page elements are must-haves for e-commerce businesses, so make sure…

The National Retail Federation (NRF) forecasts that holiday sales will rise between 3.8 percent and 4.2 percent, even as uncertainty looms over an escalating trade war with China. The holiday sales forecast, announced Thursday, marks an increase from the disappointing 2.1 percent growth seen in the November and December 2018 period that came well short…

We’ll share insights from the 2018 holiday shopping season and discuss how you can leverage that information to prepare for this year.

Connecting with individual shoppers is the mandate for retailers today. Using new technologies, they're capitalizing on internet-connected capabilities, launching new in-store innovations, and more, all to satisfy shifting consumer demands. But it's not enough. Consumers have moved beyond these shiny “new” technology innovations. They now expect a personalized, convenient and flexible shopping experience, and are…

It’s no surprise in the age of Amazon.com that shipping plays a major factor in purchase decisions. With 66 percent of online shoppers saying they look at a brand’s return policy before pulling out their wallet, nailing the returns process is now make or break for retailers. Here are three key factors to consider to…

Amazon.com is making it possible for customers to pay with cash for their online purchases, according to TechCrunch. The online retailer announced yesterday that over the next few weeks it will launch a new checkout option in the U.S. called Amazon PayCode, which will allow consumers to pay for Amazon purchases at a Western Union.…

In an era of growing distrust, there’s no denying how crucial reputation is for a business. Several businesses underestimate the power of a review, so the team at Trustpilot surveyed 1,700 shoppers to prove the naysayers wrong. We recently published a report with conclusive data that shows brand reputation and reputation management are critical to…

Simply showing up online with an e-commerce website isn’t enough to guarantee success. E-commerce giants Apple, eBay, Craigslist, and Etsy seem to have cracked the code. Together, they generated total revenues of over $275 billion in 2018. They're successful businesses and successful brands. (You may notice some big-name companies missing from my list. I recently…

Amazon.com's Prime Day has only happened four times, but it already gives new meaning to Christmas in July. Yes, the day has done wonders for Amazon, but it has also done the same for countless brands outside of the Amazon ecosystem. But how to begin? Brands can’t just wake up, say “I want to be…