E-Commerce

In episode 225 of Total Retail Talks, Executive Editor Joe Keenan interviews Anthony Marino, president of thredUP, the world's largest online thrift store, from which consumers can buy and sell high-quality, secondhand women's and kid's clothes. Listen in as Marino discusses thredUP's mission and business model, its partnerships with traditional retailers J.C. Penney and Macy's, and the…

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss key strategies retailers need to implement now in order to provide the seamless shopping experiences consumers expect this holiday season. These tips are mentioned in a recent article titled, 10 Ways for Retailers to Survive Another Holiday Season, authored by…

B-to-B retailers are in a constant struggle with cart abandonment. While sellers may be quick to point fingers at the product or blame customer indecision, it’s quite often outdated payment processes that leave buyers unsatisfied and running to the competition. The fact is customer expectations are evolving. And even in the B-to-B space, customers want…

Based on Adobe Analytics data, a record $9.4 billion was spent online on Cyber Monday, an increase of 19.7 percent year-over-year (YoY). In fact, yesterday was the largest online shopping day of all time in the U.S., beating last year’s $7.9 billion total on Cyber Monday. Mobile transactions helped drive yesterday's record e-commerce revenue, with $3.1 billion of…

A record $7.40 billion was spent online by the end of Black Friday, the second largest online sales day ever (last year’s Cyber Monday reached $7.9 billion in sales),  according to Adobe Analytics. This $7.40 billion total represented a 43 percent year-over-year increase. What's more, the average order value set a new record for Black Friday (at…

In episode 224 of Total Retail Talks, Executive Editor Joe Keenan interviews Mike Ward, president and CEO of ThriftBooks, the world's largest seller of used books. Ward discusses the growth of secondhand stores and used products, and how ThriftBooks has capitalized on this market. He shares why ThriftBooks sells product on third-party sites such as…

Fewer people lined up outside stores as Black Friday shopping kicked off, suggesting early discounts offered by retail chains and a surge in online buying may have taken the shine off America’s biggest shopping day, according to CNBC. Spot checks on the ground showed there were fewer shoppers this year as retail chains started offering discounts…

According to Adobe Analytics data, Thanksgiving Day shopping hit new records for both large and small retailers. Consumers spent $4.2 billion, a 14.5 percent increase year-over-year, making this the first time Thanksgiving has surpassed $4 billion in sales. Leading online retailers saw a 244 percent boost in sales on Thanksgiving Day, while smaller retailers saw…

The digital transformation of the retail industry has changed consumer behavior drastically. Online shoppers expect an instantly gratifying and seamless experience. Anything that prevents them from completing a purchase will effectively leave them empty-handed with a bitter taste in their mouth — not only hurting loyalty, but also a retailer’s revenue. The test of a…

There’s a reason why the shopping season after Nov. 1 feels like the Super Bowl of retailing. According to industry data, almost half of all retailers’ sales occur between Nov. 1 and Dec. 31. The newest forecast from eMarketer predicts U.S. retail sales for the 2019 holiday season will climb 3.8 percent to $1.008 trillion, with…