E-Commerce

In approaching the COVID-19 crisis from a marketer’s perspective, the question is how, not if, the world will change when the restrictions are lifted. My intuition relies on what marketers believe and researchers have proven — the repeated behavior learned during this several month crisis will form new consumer habits. In particular, we think the…

Target announced last week that it's in the process of acquiring technology from Deliv, a startup that focuses on last-mile batched delivery. Target is acquiring the technology so it can explore new ways to deliver online orders more quickly while also lowering its shipping costs, according to a May 7 blog post on Target's corporate site. Target…

The COVID-19 pandemic has been causing havoc across the globe, with countries, economies, people and businesses all bearing the brunt of this unforeseen crisis. The retail industry has been turned upside down, and retail businesses are scrambling to adapt to this new reality by finding sustainable ways to ensure business continuity. With home quarantines and…

The spread of COVID-19 has quickly transformed how consumers shop, what they buy and what they want from retailers. And many say these new spending and shopping habits will last long after the crisis lifts. These are a few key findings from Capgemini Research Institute’s "The Consumer and COVID-19" survey of more than 11,000 consumers in the U.S.,…

Every day the COVID-19 pandemic brings a new reality, and consumers are expecting quick reactions in this fast-changing climate. To prevent the spread of the virus, retailers have closed their doors — or at least reduced hours and foot traffic — to support social distancing. With physical retail connections disappearing, online is where consumers are making…

During a normal May, retailers would be wrapping up their spring break sales and preparing for Mother’s Day, graduation and other typical summer promotions that would soon follow. However, this isn't a normal May, and many retailers are left scrambling to determine how they can adapt to an increasingly digital path to purchase. There’s no shaking…

Welcome to this week's Retail Resources blog post, a curated list of the best content and resources I've seen over the past week that I hope will help you navigate through the coronavirus pandemic. This week I offer information about leadership, interesting data, employment information, and fun stuff that will hopefully help improve your spirits!…

Six months ago, the idea of starting to sell your products online would have been a question of costs vs. benefits. Could your business support running an online ‘side’ venture? How can your accrued experience as a brick-and-mortar store be applied? Can you reach new audiences online? Nowadays the way your customers shop has shifted…

Automation is helping merchants take a large cut of the $4.2 trillion pie that e-commerce represents today. Facebook has already integrated automation in some way or another to its marketplace through features like automated seller responses, and robotic process automation (RPA) systems are making platforms like Amazon.com and Shopify capable of reading and responding to…

As stores shut their physical doors and more people are home-bound, consumers’ shopping behaviors are changing quickly. Due to everything from safety concerns, lack of stock in stores, and social distancing requirements, a vast and unprecedented majority of shopping is now being done online. In fact, in a survey we conducted with over 3,000 members…