E-Commerce
June 12, 2020 at 12:32 pm
It’s been three months since COVID-19 was officially declared a pandemic by the World Health Organization, and the world is continuing to adapt to what many are calling the “new normal.” All types of industries have been affected by the crisis, but retailers specifically are in a tough spot: consumer behavior has shifted seemingly overnight…
June 4, 2020 at 7:28 pm
In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published in Total Retail, titled “Getting Ready for the E-Commerce Market Expansion Due to COVID-19,” authored by Raj Nijjer, vice president of brand marketing for Yotpo. The article offers insights into how the coronavirus pandemic is affecting the…
June 4, 2020 at 6:46 pm
While parts of the world are beginning to open up again and some consumers are anxious to get back into stores, many will continue to shop online as much as possible for a long time to come. Over the past couple of months, a lot of retailers have risen to the occasion to serve their…
June 1, 2020 at 2:04 pm
Today’s shoppers are busier than ever before. Whether it’s due to both spouses working in married-couple families, skyrocketing commute times (at least prior to the COVID-19 pandemic), or just the everyday busyness of modern life, consumers have less time to meet their commerce needs. Beyond the essentials of spending time with family, sleeping, preparing food and…
May 29, 2020 at 6:20 pm
Welcome to this week's Retail Resources, which features a curated list of the best content and resources that I hope will help you navigate the coronavirus pandemic. This week, I offer information and resources about leadership, interesting data, information on returning to work, and more. If there's anything you would like me to share in a…
May 29, 2020 at 4:11 pm
The coronavirus crisis has changed all aspects of shopping and e-commerce. In a short time, we've experienced the early rush on hand sanitizer to Amazon.com packages being a lifeline during quarantine. In an exclusive look at Yotpo’s aggregated e-commerce order trends, indexed to the week of Jan. 27, 2020, the signals are there of a…
May 21, 2020 at 2:48 pm
There’s a small bright spot for the retail trade sector, even if it might be short-lived. After two straight years of decline, the industry improved its customer satisfaction, edging up 0.1 percent to a score of 77.3 (on a 100-point scale), per the 2019-2020 American Customer Satisfaction Index Retail and Consuming Shipping Report. Now everything…
May 20, 2020 at 2:01 pm
This isn’t the first time we’ve seen market interruptions caused by a global event. We’ve seen many economic disruptions occur due to natural or man-made phenomena. In a globally connected world, with interdependencies spanning across borders, the impact of the current COVID-19 situation is having a particularly acute impact on the retail sector. Recent social…
May 18, 2020 at 6:39 pm
The COVID-19 pandemic has been an unexpected boom for online grocers. However, with first-time users representing 20 percent of the surge and out-of-stock challenges continuing to plague the industry, online grocers that want to hold on to the momentum post-pandemic face two challenges: “How can we ensure an excellent user experience?” “How can we deliver…
May 18, 2020 at 4:33 pm
Recent weeks have brought unprecedented change into all our lives. Most of us are spending more time at home and less time engaging with others in social and work settings. We're restricting trips to stores to just essentials, and that reduces our social exchanges even more. The face-to-face human interactions that made up the fabric…
