E-Commerce
June 1, 2020 at 2:04 pm
Today’s shoppers are busier than ever before. Whether it’s due to both spouses working in married-couple families, skyrocketing commute times (at least prior to the COVID-19 pandemic), or just the everyday busyness of modern life, consumers have less time to meet their commerce needs. Beyond the essentials of spending time with family, sleeping, preparing food and…
May 29, 2020 at 6:20 pm
Welcome to this week's Retail Resources, which features a curated list of the best content and resources that I hope will help you navigate the coronavirus pandemic. This week, I offer information and resources about leadership, interesting data, information on returning to work, and more. If there's anything you would like me to share in a…
May 29, 2020 at 4:11 pm
The coronavirus crisis has changed all aspects of shopping and e-commerce. In a short time, we've experienced the early rush on hand sanitizer to Amazon.com packages being a lifeline during quarantine. In an exclusive look at Yotpo’s aggregated e-commerce order trends, indexed to the week of Jan. 27, 2020, the signals are there of a…
May 21, 2020 at 2:48 pm
There’s a small bright spot for the retail trade sector, even if it might be short-lived. After two straight years of decline, the industry improved its customer satisfaction, edging up 0.1 percent to a score of 77.3 (on a 100-point scale), per the 2019-2020 American Customer Satisfaction Index Retail and Consuming Shipping Report. Now everything…
May 20, 2020 at 2:01 pm
This isn’t the first time we’ve seen market interruptions caused by a global event. We’ve seen many economic disruptions occur due to natural or man-made phenomena. In a globally connected world, with interdependencies spanning across borders, the impact of the current COVID-19 situation is having a particularly acute impact on the retail sector. Recent social…
May 18, 2020 at 6:39 pm
The COVID-19 pandemic has been an unexpected boom for online grocers. However, with first-time users representing 20 percent of the surge and out-of-stock challenges continuing to plague the industry, online grocers that want to hold on to the momentum post-pandemic face two challenges: “How can we ensure an excellent user experience?” “How can we deliver…
May 18, 2020 at 4:33 pm
Recent weeks have brought unprecedented change into all our lives. Most of us are spending more time at home and less time engaging with others in social and work settings. We're restricting trips to stores to just essentials, and that reduces our social exchanges even more. The face-to-face human interactions that made up the fabric…
May 15, 2020 at 4:03 pm
To read part one of this multipart series, click here. The COVID-19 pandemic has caused havoc across the globe, with countries, economies, people and businesses all bearing the brunt of this crisis. The retail industry has been turned upside down, and retail businesses are scrambling to adapt to this new reality by finding sustainable ways…
May 14, 2020 at 5:04 pm
The COVID-19 outbreak has created unprecedented challenges for sellers of all sizes around the world. There are many businesses that have taken a hard hit as a result of these circumstances, but some sectors of the economy, like e-commerce, have experienced a boom in sales during the pandemic. Due to stay-at-home orders and social distancing,…
May 14, 2020 at 3:48 pm
We are now more than two months into the COVID-19 pandemic, and with that, we’re seeing a new wave of changes in the behavior of shoppers. Many consumers are becoming more accustomed to our current way of life, while also anticipating what shopping will look like for them once this crisis subsides.
