E-Commerce

As the COVID-19 pandemic has changed the way we all shop, work and interact, the digital customer experience has solidified its place as the most important aspect of retail businesses. These past months, IT teams have been feeling more pressure than ever before to make each customer's digital interaction perfect. According to the recent Agents…

In episode 264 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Dana Zumbo, business development manager at Zappos Adaptive, a division of Zappos that carries a wide range of adaptive clothing and shoes with unique features to fit a variety of needs. Listen as Zumbo discusses why Zappos launched its Adaptive program, how the initiative was sparked…

It’s a question worth discussing as the unprecedented pandemic continues to strain the retail industry. Take, for example, TJX, the parent company of T.J. Maxx, Marshalls, and HomeGoods, which reported first quarter net losses exceeding $887 million after closing all of its stores and distribution centers over a two-month span in compliance with statewide lockdowns.…

COVID-19 has required nearly all marketers to rapidly adapt their strategies and navigate unchartered territory. Some of these shifts will be here to stay even after recovery efforts set in. For the last few years, the term “digital transformation” has been the focus of many businesses. This organizational evolution was designed to move companies from…

It can be hard to find the silver lining when the world around us looks as dire as it has these last few months. At the time of this writing, the COVID-19 death count was headed toward half a million worldwide. Many businesses have shuttered, and more are on the brink. Tens of millions of…

When the coronavirus required cities to introduce stay-at-home policies this spring, the initial impact on retail was immediate and, frankly, scary. “Closed” signs popped up in store windows across the country, foot traffic came to a complete halt in some areas, and some brick-and-mortar shop owners weren’t sure they would make it. An April 8…

The e-commerce business and intellectual property of omnichannel specialty retailer RTW Retailwinds were sold at bankruptcy auction last week to investment firm Saadia Group for $40 million plus assumption of certain liabilities, including honoring gift cards. Assets include websites run by the apparel company, which was previously known as New York & Co. Those sites include www.nyandcompany.com,…

In the first weeks of the COVID-19 pandemic, retailers raced to adapt their businesses to the new reality of shuttered stores and shelter-in-place orders. Now, the nature of retail has changed — perhaps permanently — and the focus has shifted. A recession is looming, and the pressure is on. Does your brand have what it…

T3 Micro sells 40 different hair and beauty products, from blow dryers to curlers to flat irons and brushes. The brand traditionally relied on manufacturers in China for its products, but it began experiencing supply chain interruptions earlier this year with the spread of COVID-19. As the pandemic forced business shutdowns in the U.S., T3…

In episode 260 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jennifer Kwon, president of CALPAK, a luggage and travel essentials company. Listen in as Kwon discusses the history of the company, its recent product development and direct-to-consumer (D-to-C) growth, and her career journey. She shares how the brand is staying competitive in a crowded luggage…