E-Commerce

E-Commerce in 2011: Stay Ahead of the Digital Game
January 26, 2011

Brands want to sell, shoppers want to buy. It may seem like a simple 1+1= 2 formula, but the digital shopping market is becoming more and more saturated with new forms of technology — e.g., social media, iPads, mobile phone apps. That, in turn, makes it even tougher for brands to convince shoppers to click and buy their products.

The 20 Worst Retailers for Customer Service
January 26, 2011

Some companies pamper shoppers with swift and attentive customer service. At other places, you can't find anyone who has a clue about how to resolve your complaint.

Apple Plans Purchasing Platform
January 26, 2011

Apple plans to introduce services that would let customers use its iPhone and iPad computer to make purchases, said Richard Doherty, director of consulting firm Envisioneering Group.

Startup Decide.com Looking to Redefine Online Retail
January 26, 2011

A secretive Seattle startup, Decide.com, is looking to transform online shopping. That's a bold mission. But CEO Mike Fridgen is confident that Decide.com can deliver — even though he's not sharing too many details about the company's approach at the moment.

Amazon May Expand Free Home Delivery with AmazonTote
January 25, 2011

A new free home-delivery service Amazon has been testing for months could ensure you never have to leave your house to shop again. AmazonTote is a program that delivers items to your home at a scheduled time each week, free of charge. The items, which include any good weighing 50 pounds or less that Amazon sells and ships, are left in "a sealed, weather-resistant tote bag up to twice a week," according to Amazon.

Lush's Hacked Website Costs its Customers
January 25, 2011

The security of online payment has been put under the spotlight with the news that the Lush.co.uk e-commerce website has been taken down following attacks by hackers. Experts say it seems the site was "riddled with vulnerabilities."

Free Whitepaper: Multi-Store Strategy for Online Retailers
January 25, 2011

Using a multi-store e-commerce strategy can significantly increase customer acquisition, loyalty and conversion rates. Leading online retailers are currently benefiting from an effective multi-store ecommerce strategy, now is the time to learn how.

Google Offers to Rival Groupon
January 24, 2011

Google is getting into the online deal-a-day game with a program of its own, a move that may cause Groupon to break a little sweat.