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For retailers with both online and physical stores, customers frequently use both channels to browse and buy products. Therefore, it's important for customer service employees to have visibility into all customer interactions and be able to answer questions related to both channels.
As retailers gear up for the holiday shopping season, many hope that the recent stock market turbulence won't prevent the strong end-of-year performance of years past. Retailers have come to count on the sales spike that traditionally occurs during Q4.
The Inc. 500 ranks U.S. companies based on the percentages of their revenue growth. When compared to all privately-held companies, there are 14 U.S. retail companies that were ranked as one of the top 500 companies that have experienced the largest revenue growth, according to Inc. Magazine.
Amazon.com has launched a local deals site in New York in its latest effort to compete with Groupon. Amazon, which launched its AmazonLocal service in Boise, Idaho, said the deals services are now available in 30 locations.
Listen in as John Michael Santora, onsite merchandising manager for consumer electronics cross-channel retailer Abe's of Maine speaks to Melissa Campanelli, editor-in-chief of Retail Online Integration about how integrating customer reviews with site search can bring conversions.
In a new report, Forrester analysts describe a scenario whereby marketers and consumers alike will become addicted to Groupon-like daily deals and essentially overdose on them.
Mom.com delivers daily deals on the things moms and their families like to
buy, eat, and do locally. In this case study, we will look at how CafeMom
used sign-up ads to deliver daily deals for mom.com. This whitepaper examines how the company:
Location-based mobile gaming app SCVNGR, which gives users task challenges when they check-in at a location has recently teamed up with U.K.-based retailer Topshop to make this season’s back-to-school shopping more rewarding. Beginning Sept. 5, SCVNGR users checking-in within 500 meters of a Topshop location can participate in a variety of tasks designed to interact with Topshop’s back-to-school line of products.
What do Solo Cup, Kellogg’s, 3M, and Ecover have in common? They're the latest of more than 100 companies to use online storefronts that incorporate Facebook from Alice.com, an online marketplace for household essentials and e-commerce platform.
EcommerceBytes has launched a new ratings and reviews feature on its website to help merchants evaluate services — from online marketplaces, to online payment services, to storefront solutions and shopping carts. Along with ratings and reviews, merchants can view general information about each service and marketplace, including information about fees and a link to the service to learn more.
