E-Commerce

Online retailers like Amazon and eBay may see their sales growth cut if the economy goes into another recession, but they won't suffer as much as they did in the last one, an analyst wrote.

GameStop wants a do-over after angering customers by removing coupons for a competitor that were in boxes for a popular video game. Customers who bought the couponless game are being offered a $50 gift card and a “Buy Two, Get One Free” used game purchase coupon.

Banana Republic is one of the newest brands to join the online shopping portal Boots Treat Street. Fashion-loving Boots customers can now collect even more advantage card points through Treat Street when shopping with Banana Republic.

For retailers with both online and physical stores, customers frequently use both channels to browse and buy products. Therefore, it's important for customer service employees to have visibility into all customer interactions and be able to answer questions related to both channels.

The Inc. 500 ranks U.S. companies based on the percentages of their revenue growth. When compared to all privately-held companies, there are 14 U.S. retail companies that were ranked as one of the top 500 companies that have experienced the largest revenue growth, according to Inc. Magazine. 

Amazon.com has launched a local deals site in New York in its latest effort to compete with Groupon. Amazon, which launched its AmazonLocal service in Boise, Idaho, said the deals services are now available in 30 locations.

Listen in as John Michael Santora, onsite merchandising manager for consumer electronics cross-channel retailer Abe's of Maine speaks to Melissa Campanelli, editor-in-chief of Retail Online Integration about how integrating customer reviews with site search can bring conversions.

In a new report, Forrester analysts describe a scenario whereby marketers and consumers alike will become addicted to Groupon-like daily deals and essentially overdose on them.

Mom.com delivers daily deals on the things moms and their families like to
buy, eat, and do locally. In this case study, we will look at how CafeMom
used sign-up ads to deliver daily deals for mom.com. This whitepaper examines how the company:

• connected with moms via signup ads across digital channels;
• used daily-deal emails to build a core audience of moms;
• extended the conversation with moms to social media sites, specifically Facebook and Twitter; and
• connected with moms on mobile devices.

Location-based mobile gaming app SCVNGR, which gives users task challenges when they check-in at a location has recently teamed up with U.K.-based retailer Topshop to make this season’s back-to-school shopping more rewarding. Beginning Sept. 5, SCVNGR users checking-in within 500 meters of a Topshop location can participate in a variety of tasks designed to interact with Topshop’s back-to-school line of products.