E-Commerce

Forever 21 Didn’t Get the Navajo Memo
November 4, 2011

Last month, Urban Outfitters drew threats of legal action from the Navajo Nation for advertising the "Navajo Hipster Panty." To avoid that potential liability, Urban Outfitters recently changed the names of all 21 of the products it had been calling "Navajo." But fellow retailer Forever 21 doesn't seem to share Urban Outfitters' concern. While a search for "Navajo" on its website turns up no results, a little digging reveals at least a half-dozen items that have the Navajo trademark in the title.

Casual Male Launches DestinationXL.com
November 3, 2011

Casual Male, a retailer of men's big and tall apparel, announced the launch of DestinationXL.com, an e-commerce site offering the largest selection of clothing for big and tall men.

Debenhams Launches Augmented Reality Pop-Up Store
November 2, 2011

British department store Debenhams launched an augmented reality pop-up store service where shoppers can try on outfits near the U.K.’s tourist attractions. Shoppers with an iPhone or iPad 2 can use their device to scan the scene around five famous landmarks to find the store’s selection of party dresses — and once located, they can virtually try them on a picture of themselves, share and even order.

O.co to Offer Free Customer Rewards Program in Time for Cyber Monday
November 2, 2011

O.co announced that it will offer a free 60-day trial for Club O, its exclusive customer rewards program. The free trial includes free shipping on all products, 5 percent back in Club O Rewards Dollars for every purchase, and access to exclusive shopping events. Anytime during the 60-day trial customers can choose to opt out of the membership.

The Top 10 Busiest Holiday Shopping Days
November 2, 2011

With national retail sales expected to increase only slightly throughout the entire holiday season, just 10 days will make or break the period for retailers, according to ShopperTrak. The week before Christmas will be especially important this year, as five of the top sales and foot traffic days will occur between Dec. 18 and Dec. 24.

A Retailer's Guide to Compliance-Enabling Payment Technologies
November 2, 2011

In an effort to help merchants both achieve and maintain payment card industry (PCI) compliance, technologies for cardholder data security have become more prevalent. Merchants should view PCI compliance as an ongoing business requirement with continuously evolving needs and mandated changes, not just a one-time, stand-alone IT issue.

Customer Service Platform Lifts ideeli's Conversion Rate
November 1, 2011

Launched at the height of the flash-sale craze in 2009, ideeli grew faster than it planned for. Sounds like a good problem to have, right? Well, sort of. The retailer’s rapid growth left its in-house customer service team unable to provide the high level of service that it believed its members deserved.

Seeing is Believing ... With Visual Search
November 1, 2011

Frustrated at getting blank results pages from product keyword searches on retailers’ websites? Think it would be easier to pick out what you’re looking for from a lineup of images rather than describing it via text. Well, it appears you’re in luck.