E-Commerce

It’s Time We Make E-Commerce More Human
June 30, 2022 at 4:22 pm

Your brand’s customers are getting sick of artificial intelligence, chatbots and automated experiences. Automation isn’t the enemy, but we’ve gone too far; 75 percent of customers want to interact with a real person more as technology improves.

Wish.com CEO Vijay Talwar on the Company's Turnaround Strategy
June 27, 2022 at 10:23 pm

In episode 355 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Vijay Talwar, CEO of Wish.com, one of the world’s largest online marketplaces. Talwar discusses his professional background in retail (1:02), what excited him about joining Wish as chief executive (3:10), and his turnaround strategy to revitalize the business (5:12). He shares how Wish is…

Retail Sales Dip in May Thanks to Inflation, Higher Prices
June 15, 2022 at 5:03 pm

Retail sales were down in May compared to the month before, suggesting continuing inflation and higher prices for essentials has been a growing concern to the American consumer. It's the first drop in retail sales in five months. The U.S. Census Bureau, in its monthly estimates report released Wednesday, said U.S. retail and food services…

Automated Attack Trends Impacting E-Commerce
June 13, 2022 at 3:52 pm

According to recent data, 91 percent of the U.S. population will be online shoppers by 2023, making e-commerce sites the preferred platforms for consumers. Unfortunately, cybercriminals are following this trend and are leveraging it to make money. Bot-based attacks are on the rise, with a year-over-year growth of 106 percent percent in 2021, according to…

How Fast Execution, EQ and Creativity Fuel Rapid Growth at D-to-C Brand True Classic
June 6, 2022 at 8:45 pm

In episode 352 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ryan Bartlett, CEO and co-founder of True Classic, a direct-to-consumer (D-to-C) menswear brand selling affordable, high-quality fitted premium tees and basics. Bartlett discusses True Classic's product portfolio (0:49), why the D-to-C brand is currently exploring opportunities for expansion into physical retail (1:37), and his…

2 Key Strategies for Reducing Shopping Cart Abandonment
May 26, 2022 at 4:56 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published by Total Retail titled, “Tips for Preventing Shopping Cart Abandonment,” authored by Isaac Gurary, CEO of NoFraud. This article shares two key strategies to combat rising product prices and optimize the customer checkout experience. It's critical that…

Overcoming D-to-C Obstacles for Success
May 25, 2022 at 2:29 pm

Direct-to-consumer (D-to-C) strategies are very effective across different brands and companies. And yet, to find long-term success, these stakeholders must be aware of the many obstacles and how to overcome them. What is D-to-C? In this rapidly evolving market where e-commerce has significantly changed consumer buying habits, many have turned to D-to-C strategies. Instead of…

Tips for Preventing Shopping Cart Abandonment
May 24, 2022 at 12:35 pm

Research indicates that 65 percent of retailers are more likely to sell to existing customers than to new customers, and it costs five times as much to attract new ones than to retain existing ones. It’s a clear challenge to keep and add customers to retail ecosystems. To e-commerce retailers, there are significant costs to…

NRF: April Retail Sales Grow Despite Inflation
May 17, 2022 at 7:29 pm

Consumers accustomed to inflation continued to spend in April as retail sales overcame higher prices to show both monthly and year-over-year (YoY) increases, the National Retail Federation (NRF) said Tuesday. NRF’s calculation of retail sales — which excludes automobile dealers, gasoline stations and restaurants to focus on core retail — showed April was up 0.9…

To Balance Security and User Experience, It’s Time to Move Beyond Just MFA
May 5, 2022 at 4:27 pm

Online shopping is easy. It’s part of what makes e-commerce tick and why, perhaps, it’s an $871 billion industry in the U.S. The simple convenience of adding things to your digital cart and checking out, often with free delivery and returns, makes up for the inability to see, hold, and try on items before buying.…