E-Commerce

H&M didn't learn from its mistakes as the apparel retailer experienced its second website crash in three months after the launch of its online exclusive Versace Cruise 2012 Collection.

Is this good or bad news for LivingSocial and Groupon? It seemed as if a new daily-deal site popped up every week last year, but many bit the digital dust in the second half of 2011. 

Consumers have spoken: Amazon.com has the best customer service among U.S. retailers, according to a survey of thousands of shoppers. In a survey of 9,374 shoppers, Amazon.com took top honors in the seventh annual NRF Foundation/American Express Customers' Choice survey, conducted by BIGinsight. 

In a presentation she delivered at the National Retail Federation's Annual Convention & Expo in New York City yesterday, Forrester Research's Vice President and Principal Analyst Sucharita Mulpuru reviewed four retail trends her firm identified from the recently completed holiday shopping season, along with what the findings will mean for retailers looking to get ahead in the new year. 

Wal-Mart has named Neil Ashe as the new president and chief executive of its global e-commerce business as the world's largest retailer moves to bolster its online presence. 

Zappos sent an email to customers informing them of a security breach. The letter said the database that stores critical credit card and other payment data wasn't affected, but some customer information may have been accessed.

Experian QAS released a new benchmark report on the data quality practices of top online retailers. The report reveals that 72 percent of the top 100 retailers are using some form of address verification during online checkout. "Year over year, we are seeing the incidence of real-time address verification growing among retailers," said Thomas Schutz, senior vice president, general manager of Experian QAS.

There's a new rhetorical question on the rise: If a company runs a Groupon that completely decimates that business, whose fault is it? It's becoming a more common occurrence — the most recent before this week was Drew's Eatery on Montrose, when owner Drew Baker fired off a pointed missive blaming deal sites for doing his business in.

Celerant Command is real-time software that manages all areas of sporting goods dealers with one fully integrated system.

The integrated shipping tools included in a multichannel retail management system helped this specialty retailer fulfill orders automatically