E-Commerce

In a presentation she delivered at the National Retail Federation's Annual Convention & Expo in New York City yesterday, Forrester Research's Vice President and Principal Analyst Sucharita Mulpuru reviewed four retail trends her firm identified from the recently completed holiday shopping season, along with what the findings will mean for retailers looking to get ahead in the new year. 

Zappos sent an email to customers informing them of a security breach. The letter said the database that stores critical credit card and other payment data wasn't affected, but some customer information may have been accessed.

Experian QAS released a new benchmark report on the data quality practices of top online retailers. The report reveals that 72 percent of the top 100 retailers are using some form of address verification during online checkout. "Year over year, we are seeing the incidence of real-time address verification growing among retailers," said Thomas Schutz, senior vice president, general manager of Experian QAS.

There's a new rhetorical question on the rise: If a company runs a Groupon that completely decimates that business, whose fault is it? It's becoming a more common occurrence — the most recent before this week was Drew's Eatery on Montrose, when owner Drew Baker fired off a pointed missive blaming deal sites for doing his business in.

Celerant Command is real-time software that manages all areas of sporting goods dealers with one fully integrated system.

The integrated shipping tools included in a multichannel retail management system helped this specialty retailer fulfill orders automatically

The original chopper shop drives store and online sales using Celerant's integrated multichannel commerce platform.

Today’s consumers want and expect information in real time. Many retailers are saddled with outdated technology that hinders their ability to interact with consumers in a timely manner. The following five steps can help retailers overcome this obstacle, incorporate real-time communications and improve their overall marketing strategy: 

Celerant Command Mobile and jQuery platform

Building on the Celerant Command Retail Platform, Destination Baby has positioned itself on the leading edge of m-commerce.