E-Commerce

Yahoo Stores rolled out its first release of the year with a number of enhancements, including new ways to let customers know about its "Saved Cards" feature. Saved Cards lets customers go through checkout without having to re-enter their payment and billing address information every time they shop at a merchant's Yahoo Store.

Sometimes even the most romantic of men need a hint when it comes to buying the perfect gift for their lady love. Tiffany & Co. has introduced the "Drop a Hint" button now appearing on the famed jeweler's website, just in time for Feb. 14.

Groupon has partnered with SmartDigital, a technology company that makes interactive touchscreen kiosks, to offer daily and location-based deals through terminals in heavily trafficked areas. The deals will start appearing on SmartDigital kiosks today and be rolled out to more than 100 machines throughout Chicago over the next 90 days.
 

Marks & Spencer is working with NCR Corporation to test new multimedia zones in its stores that combine digital touchscreens, video walls and displays of actual outfits to provide shoppers with inspiration to select that essential something.

Paul Hurley, founder and CEO of flash-sale retailer ideeli.com, recaps his presentation from last week's National Retail Federation BIG Show, How the Flash Sale Killed the Business Lunch, in this video interview.

Beau-coup, a provider of online gifts and favors, implemented LivePerson's Analytics Driven Engagement in order to improve proactive chat performance and to optimize customer service resources.

H&M didn't learn from its mistakes as the apparel retailer experienced its second website crash in three months after the launch of its online exclusive Versace Cruise 2012 Collection.

Is this good or bad news for LivingSocial and Groupon? It seemed as if a new daily-deal site popped up every week last year, but many bit the digital dust in the second half of 2011. 

Consumers have spoken: Amazon.com has the best customer service among U.S. retailers, according to a survey of thousands of shoppers. In a survey of 9,374 shoppers, Amazon.com took top honors in the seventh annual NRF Foundation/American Express Customers' Choice survey, conducted by BIGinsight. 

In a presentation she delivered at the National Retail Federation's Annual Convention & Expo in New York City yesterday, Forrester Research's Vice President and Principal Analyst Sucharita Mulpuru reviewed four retail trends her firm identified from the recently completed holiday shopping season, along with what the findings will mean for retailers looking to get ahead in the new year.