E-Commerce
February 9, 2022 at 6:19 pm
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Brian McGlynn, general manager of e-commerce at Coveo, an artificial intelligence (AI) relevance platform that powers e-commerce experiences for search, navigation, recommendations, and personalization. McGlynn discusses his professional background that led to his current role, an overview of Coveo's business offerings, and what…
February 7, 2022 at 7:15 pm
In episode 335 of Total Retail Talks, recorded at the National Retail Federation's Big Show last month in New York, Editor-in-Chief Joe Keenan interviews Ken Natori, president of The Natori Company, a family-owned high-end women's fashion brand. Natori discusses the brand's heritage and its products, his career background before joining his family business, and the…
February 3, 2022 at 6:58 pm
In this episode of Retail Right Now, Total Retail's Marie Albiges and Kristina Stidham discuss an article recently published by Total Retail titled, “4 Ways to Stop Irritating Your Consumers in 2022,” authored by Pamela Erlichman, chief marketing officer at Jebbit, quiz software for capturing first-party data. The author writes that the online shopping experience…
February 1, 2022 at 12:46 pm
2021 was another banner year for e-commerce, but less kind to brick-and-mortar-reliant businesses. Some retailers are licking their wounds; others are counting their cash thanks to smart e-commerce moves and investments as shopping shifted heavily online over the past 18 months. What’s next? What’s top of mind for decision makers in the ecosystem, and where…
January 27, 2022 at 12:54 pm
We greet 2022 with hopes for a less turbulent year than the past two. With the onset of the New Year, there are several trends taking shape in the retail sector. Let’s take a look at five predictions and how they could impact the way we do business going forward. Data and Privacy Continue to…
January 26, 2022 at 12:43 pm
Direct-to-consumer (D-to-C) was one of the hottest new trends in e-commerce last year, for both consumer and B-to-B brands. In August, eMarketer/Insider Intelligence reported that D-to-C comprised 14 percent of all U.S. e-commerce retail, after growing by 40 percent in 2020 because of the big pivot to digital shopping. The need to pivot and that…
January 26, 2022 at 11:28 am
Brand consistency is fundamental to sustaining a successful and dynamic e-commerce ecosystem. However, its true meaning, in practice, is often forgotten. It means much more than the consistency of appearance across all channels, but the consistency of messaging, interaction and seamless interlinking from one customer touchpoint to the next. This consistency is essential in fostering…
January 25, 2022 at 7:52 pm
The past two years have seen a monumental shift in how businesses function, especially small to midsized businesses (SMBs). At the onslaught of the pandemic, many SMBs struggled to stay afloat. However, the quick adoption of digital e-commerce platforms enabled many to achieve agility and resilience amid challenging times. Today, SMBs are poised for growth…
January 24, 2022 at 5:18 pm
In episode 333 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Joe Fisch, CEO and chief financial officer of Wine Access, a leading direct-to-consumer wine retailer best known for offering exclusive, carefully selected wines from around the world. Fisch discusses the Wine Access business and product offerings, his professional background that led him to join…
January 20, 2022 at 5:01 pm
In the fast-paced, highly competitive e-commerce world, delighting shoppers, boosting conversions and driving average order value (AOV) are critical metrics. However, in the wake of the pandemic, during which we saw a surge in online shopping, retailers are facing multiple disruptions, forcing them to take action on many fronts to stay competitive. Here’s a look…
