E-Commerce

Jerry Storch on Hudson's Bay's ‘All-Channel’ Strategy
November 23, 2016 at 9:48 am

Hudson's Bay Company (HBC) prides itself on being a global, all-channel retailer, featuring diverse brands such as Hudson's Bay, Saks Fifth Avenue, Lord & Taylor, Gilt and others. CEO Jerry Storch says it's not his company's job to choose how its customers want to shop, but rather be there for them wherever, whenever and however they…

More Consumers Plan to Shop Thanksgiving Weekend
November 22, 2016 at 10:53 am

Fifty-nine percent of Americans — an estimated 137.4 million people — are planning to or considering shopping during Thanksgiving weekend, according to the annual survey released yesterday by the National Retail Federation and Prosper Insights & Analytics. The numbers, which cover Thanksgiving Day, Black Friday and Small Business Saturday plus Sunday, include both in-store and…

Election Anxiety Cost Online Retailers $800 Million
November 21, 2016 at 12:45 pm

Adobe Digital Insights has found that between Nov. 1 and Nov. 14, retailers lost out on over $800 million in revenue from online sales. The sharpest drop occurred after the presidential election on Nov. 8, with total sales growth slowing to only 1.3 percent (vs. the predicted growth of 7.8 percent). The change in spending…

Crate and Barrel Launches E-Commerce Marketplace
November 18, 2016 at 11:42 am

Home furnishings retailer Crate and Barrel announced today the launch of its Exclusive Marketplace, a curated marketplace offering consumers a broader selection of products based on Crate and Barrel's merchandising expertise. Available via the company's e-commerce site, the marketplace now offers customers an extended aisle of unique products, such as kitchen tools and other small…

Use Data to Make Last-Minute Tweaks to E-Commerce Holiday Strategy
November 16, 2016 at 11:11 am

Retailers have long been preparing for the 2016 holiday season, which is now upon us. E-commerce and brick-and-mortar store strategies have been implemented, and now data is being collected on shoppers. At this point in the year, it’s time to focus on monitoring and analyzing performance across digital channels. “Retailers must understand what customers are…

eBay Takes Steps to Improve the Seller Experience
November 14, 2016 at 10:52 am

In episode 61 of Total Retail Talks, Bob Kupbens, vice president, B-to-C and seller experience, head of global trust, eBay, discusses how the online marketplace's partnership with Sellbrite will enable a better experience for merchants selling on the platform. In addition, Kupbens talks about the future of online marketplaces and how eBay is positioning itself…

Managing Carrier Rate Uncertainty
November 11, 2016 at 11:52 am

Parcel carriers are increasing their rates again. Unfortunately, that’s not surprising to most of us in the e-commerce industry. Over the past few years, retailers have been forced to deal with near-annual rate increases from UPS, FedEx and USPS. However, even small rate increases can translate into thousands of dollars in additional expenses that jeopardize…

Alibaba Heading Towards Singles Day Sales Record
November 11, 2016 at 10:04 am

Update 12:25 p.m. ET: Alibaba broke its Singles Day sales record shortly before 8 p.m. in China, easily topping last year’s total with about four hours left to run. Happy Singles Day! E-commerce giant Alibaba is on track to smash its annual sales record for its shopping “holiday.” Consumers started off the day with a bang,…