E-Commerce

I’ll be the first to say it out loud: The App Store is becoming more and more irrelevant. Research shows that most people simply aren’t downloading apps to their smartphones. Combine the fact that over 1,000 apps are being published every single day on the iOS App Store together with consumers’ extremely limited attention spans, and…

This week, retail professionals gathered in Dallas for Shop.org, Retail’s Digital Summit. Attendees heard from retailers leading the way in this quickly evolving digital world. Presentations from J.C. Penney, True&Co, Rocksbox, Google, Facebook and many more brands covered topics ranging from omnichannel integration to mobile to reaching millennials. Here are a few key takeaways from the…

The struggles of department stores in today's rapidly evolving digital retail environment have been well documented. Macy's is closing stores, Kohl's is reporting declining revenues and Sears is fighting to stay in business. And then there's J.C. Penney. The 100-plus-year-old retailer is bucking the trend and finds itself in the midst of a turnaround. While…

Amazon.com just took the lead in the holiday 2016 race. A report by BloomReach Inc., an internet marketing firm, found that 55 percent of shoppers check Amazon first when searching for a product online. Search engines take second place at 28 percent — a 6 percent decrease from 2015. Only 16 percent of online shoppers…

In episode 54 of Total Retail Talks, Nathan Dierks, director of web operations at BCBG Max Azria, discusses how the fashion retailer's use of a new customer experience platform from Qubit has helped it increase sales, average order values and customer loyalty.

Jason Goldberger, Target’s chief digital officer, has left the company in a sudden shakeup at the Minneapolis-based retailer. Goldberger’s responsibilities will be divided up between Chief Information Officer Mike McNamara and Mike Triton, chief marketing officer. Goldberger is the second high-profile executive to leave Target this month. Chief Marketing Officer Jeff Jones abruptly resigned earlier this…

Nordstrom is making moves to accelerate its e-commerce and mobile efforts. Ken Worzel was named president of Nordstrom.com after serving as the company’s executive vice president of strategy and development since 2010. To better align Nordstrom and Nordstrom Rack, Co-President Erik Nordstrom will now be responsible for the Nordstrom brand, including Nordstrom stores, Nordstrom.com and…

An investigation by ProPublica has found that Amazon.com's algorithms encourage customers to pay more than they need to for products. The report found that Amazon places its own products in the prominent “Buy Box” almost three-quarters of the time, even if it isn't the cheapest. If a customer bought everything recommended by Amazon’s "Buy Box,"…

If you operate an e-commerce business, chances are good that you’re losing money on parcel shipping. Parcel pricing contracts are complex, typically filled with hidden fees that can dramatically inflate costs and cut into your bottom line. While focusing on negotiating discounts might seem to make sense, in some cases an improved discount won’t reduce…

Stitch Fix, the online personal styling and shopping platform, built its brand from catering to women. Now, it wants to broaden into menswear. For six years, the San Francisco startup has been using fit and style data algorithms alongside customer information to bring a digital personal shopping assistant to women, who, for a $20 per month…