E-Commerce

Abandoned Carts Shouldn't Mean Abandoned Hope
April 5, 2017 at 4:05 pm

Nuk USA, which develops, manufactures and sells medically-based infant care products, uses email to ask customers for reviews of its products. Mailer Name: Nuk USA Date Emailed: April 4, 2017 This multinational company designs and manufactures products to enhance child development from birth to toddler. In addition to its website, Nukโ€™s pacifiers, bottles, tableware and [โ€ฆ]

2016 Peak Season Learnings for Retailers
April 5, 2017 at 10:03 am

The 2016 peak season saw record-breaking e-commerce growth โ€” reaching over $91.7 billion in online sales, an 11 percent year-over-year increase. The biggest three days for online shopping were Thanksgiving, Black Friday and Cyber Monday (no surprises there), but a grand total of 57 days during the holiday season exceeded $1 billion in sales (upโ€ฆ

Manufacturers Reap Benefits From Selling Direct
April 4, 2017 at 5:07 pm

The 2016 peak season saw record-breaking e-commerce growth โ€” reaching over $91.7 billion in online sales, an 11 percent year-over-year increase. The biggest three days for online shopping were Thanksgiving, Black Friday and Cyber Monday (no surprises there), but a grand total of 57 days during the holiday season exceeded $1 billion in sales (up [โ€ฆ]

A Venture Capitalist's Advice for Surviving Retail's Changing Times
April 4, 2017 at 10:37 am

Scott Friend, managing director for Bain Capital Ventures, interviewed Jet.com's Marc Lore at Shoptalk in Las Vegas last month. In this video, Total Retail's Joe Keenan caught up with Friend to get his take on the year's top retail trends, technologies and what brands should do to survive the current retail tides.

Ethan Allen Mails To Buyers Seeking Inspiration
April 3, 2017 at 11:52 pm

Scott Friend, managing director for Bain Capital Ventures, interviewed Jet.comโ€™s Marc Lore at Shoptalk in Las Vegas last month. In this video, Total Retailโ€™s Joe Keenan caught up with Friend to get his take on the yearโ€™s top retail trends, technologies and what brands should do to survive the current retail tides.

Add to Cart: Deal Makers and Deal Breakers of the Online Shopping Experience
April 3, 2017 at 10:39 am

The current generation of technologies have ushered in a new era in retail where nearly any item is available for purchase at the push of a button, and customers can shop from the comfort of their own home. Existing B-to-C communication strategies place emphasis on segmented content specific to a large group or the useโ€ฆ

UPS to Offer Saturday Ground Delivery, Pickup Services
April 3, 2017 at 10:35 am

UPS announced that it will begin deploying a program later this month that offers Saturday ground delivery and pickup services. The carrier began testing the program in Atlanta, Philadelphia and Los Angeles in 2016, but further expansion is underway in these cities and broader deployment begins this month to 15 additional metropolitan areas including Newโ€ฆ

The 5 Essential E-Commerce Personas and How to Lead Them to Conversion
April 3, 2017 at 9:25 am

UPS announced that it will begin deploying a program later this month that offers Saturday ground delivery and pickup services. The carrier began testing the program in Atlanta, Philadelphia and Los Angeles in 2016, but further expansion is underway in these cities and broader deployment begins this month to 15 additional metropolitan areas including New [โ€ฆ]

Nordstrom Cuts 106 Customer Care Jobs Nationwide
March 29, 2017 at 10:49 am

Nordstrom is laying off 106 customer care specialist positions nationwide. These employees answer customer questions via phone, online chat or email. โ€œWeโ€™ve made a number of investments across our business to make shopping easier and more convenient for our customers,โ€ Nordstrom said in a statement. โ€œOne of the results of that has been a decrease inโ€ฆ