E-Commerce

Amazon.com sellers are very concerned about a new returns policy from the retail giant that will make it easier for consumers to send back items at the merchant’s expense. According to CNBC, marketplace sellers who ship products from their home, garage or warehouse — rather than using Fulfillment by Amazon — were told that starting…

While we may be in the midst of summer, the back-to-school (BTS) shopping season has already started. And for Generation Z, it’s happening in-store. Despite this emerging group of consumers growing up with phones in hand, Generation Z kids are still looking for the personal in-store experience of loading notebooks and No. 2 pencils into…

Today’s consumers have nearly endless choices when it comes to shopping. In order to compete — and win — in this increasingly competitive marketplace, it’s critical for brands and retailers to provide consumers with the information they’re looking for when researching and purchasing products, including reviews, photos and videos submitted by others like them. There…

We've all heard it. The retail apocalypse is here — lock the doors, board up the window displays, hunker down in a distribution center and take all your business online. Shoppers don't visit stores anymore. But is that really true? Consumer spending increased 3.8 percent in 2016, a marginal improvement from the 3.5 percent increase…

Amazon.com is hosting a job fair today in an attempt to fill 50,000 warehouse positions by hiring people on the spot in some of the U.S. cities that host its largest operation hubs. The retailer announced last weekend that it would host job fairs in places like Baltimore and Buffalo, New York for full-time and part-time jobs…

It seems 2017 has been the year of personalization in retail. Consumers have shifted to an on-demand mind-set and want an omnichannel shopping experience tailored to their preferences. However, despite a rapidly changing retail environment and competition from Amazon.com, not all retailers have shifted their approach to experiential retail and personalization just yet. In the…

Over the last several years, the U.S. market has seen a rapid increase in e-commerce sales and transactions. Although e-commerce sales revenue has grown and merchandise is moving across the country faster than ever before, there's still room for improvement. A recent study by the Baymard Institute reveals a nearly 70 percent online shopping cart…

Birkenstock's CEO had a few choice words for Amazon.com. The Washington Post reports David Kahan, CEO of Birkenstock USA, sent a five-page email to the brand's retail partners about the online behemoth contacting shop owners and offering to purchase their products at full price. In the email, Kahan called the entreaty a "desperate act" and a "personal affront."…

Over the past few weeks, Total Retail has been giving readers an inside look at our latest research report, The Amazon Effect: How Retailers Are Adapting Their Businesses to Better Compete With the Industry Leader. The report analyzes the impact Amazon’s growing influence is having on the retail industry, and what retailers are doing as…

ExOfficio, a technical outerwear retailer, demonstrates in this email how it can help customers keep cool and comfortable.