Digital Innovation
Nearly a year after its opening, Rebecca Minkoffโs flagship store in New York Cityโs SoHo neighborhood is a hotbed of consumer data. The โconnected store,โ which is the first of three to open in the U.S., has given the designer brand some key takeaways: the team can find out which items are taken into theโฆ
The retail industry has drastically changed over the years, forcing businesses to rethink how to meet the needs of customers. According to Forrester, 90 percent of customer experience decision makers say that a good experience is critical to their success, with 63 percent believing that the importance of the customer experience has risen. The need toโฆ
3-D printers will be coming to your local Staples โ or rather, available on Staplesโ website. Small businesses and customers will now be able to upload designs for order. According to a press release issued by the office supply chain, customers who want to use its 3-D printing service must make an account, where they canโฆ
J.C. Penney has gone through some tough times, and thatโs an understatement. People tend to forget that the company has done more revamping and restructuring than just the Ron Johnson era, however brief it may have been. It was a company that was struggling before Ron Johnson came, and while it has found a certainโฆ
As online giant Amazon.com charges into the $300 billion U.S. apparel market, Macyโs is running for the dressing room. Even Macyโs acknowledges thereโs little it can do to keep customers from shopping online for basic clothing โ T-shirts, menโs jeans and tighty whities. Yet the department store chain is clinging to the idea that manyโฆ
Checkout is the last opportunity a retailer has to make a positive impression on a shopper. Yet new research confirms the majority of checkout experiences today end in frustration. By addressing acute front-of-store pain points, retailers will be able to boost customer satisfaction ratings while encouraging longer, more frequent visits. A study conducted online byโฆ
Kyle Nel is executive director of Lowe's Innovation Labs, where he's developed the Lowe's Holoroom, an augmented and virtual reality home improvement design tool, the OSHbot autonomous retail service robot, and in-store and online 3-D scanning and printing. In Nelโs words: โI (and my team) build new technologies that solve consumer problems, as envisioned throughโฆ
Rakuten, Japanโs answer to Amazon.com with e-commerce operations and investments that stretch from digital media and e-commerce marketplaces through to social media and transport apps, is making another acquisition to expand its holdings, this time in the area of fashion. The company has acquired Fits.me, a startup that develops โvirtual fitting roomsโ โ two-way technologyโฆ
Target has opened a new retail space at the base of its Metreon City Target near San Franciscoโs Moscone Center, and if youโre a fan of the smart home, clear acrylic furniture or grand retail experiments, then this is the place to be. The Minneapolis retailer is calling this Targetโs Open House, and it's theโฆ
Just when you think you know a little something about the millennial generation, another piece of research drops like a bomb. Of all the stores for them to prefer, Wal-Mart isnโt the one that naturally comes to mind. But thatโs precisely the case as Wal-Mart ranks as the preferred place to shop for millennials 24โฆ