Digital Innovation

Focusing on Individualization to Satisfy Today’s Digital Consumer
February 22, 2017 at 9:25 am

Today’s digital consumer no longer differentiates between channels. They expect a cohesive blend of online and in-store experiences, and will easily gravitate from one retailer to the next to satisfy their purchasing demands. The consumer now holds all of the cards in the shopping journey, leaving many retailers and branded manufacturers to ask the question…

Top Women in Retail 2017
January 26, 2017 at 1:34 pm

Total Retail’s seventh annual list of the leading female executives in retail features a who’s who in the industry. This year’s honorees were chosen based on a number of factors, including being in a top-level position within a retail organization, scope of responsibility within that position, career achievements, and involvement within the retail industry. Use this list as a resource to learn more about these retail leaders, from what characterizes their leadership style to who they turn to for advice to what they would be doing with their lives if they had not gotten involved in the retail business. It’s an introspective look at some of the brightest minds in our industry.

Target Creating its Own Mobile Payment System
January 25, 2017 at 10:14 am

Looks like consumers will have another mobile wallet option to choose from when shopping at Target. The big-box retailer announced this week that it will launch its own mobile payment system later this year, giving customers the ability to pay for purchases with the swipe of their phones. Recode reports it's unclear if Target will add…

How Mobile Clienteling Will Affect Retail in 2017
January 24, 2017 at 11:25 am

In episode 73 of Total Retail Talks, recorded at last week's National Retail Federation (NRF) Big Show in New York City, Dominique Essig, chief experience officer at Bonobos, discusses how the menswear retailer is using mobile clienteling to create a better in-store shopping experience for its customers.

Virtual and Augmented Reality Become Retail Reality at NRF Big Show
January 24, 2017 at 10:52 am

Primarily driven by the ubiquitous presence of mobile devices, today's retail experiences are becoming less "place-specific" and more driven by an individual shopper's context — i.e., wherever and whenever they choose to focus and shop. Technology advancements continue to drive alignment across all retail touchpoints, and this year’s National Retail Federation (NRF) Big Show introduced…

Top Women in Retail 2017: Jennifer Hyman, CEO and Co-Founder, Rent the Runway
January 23, 2017 at 4:32 pm

Total Retail’s seventh annual list of the leading female executives in retail features a who’s who in the industry. This year’s honorees were chosen based on a number of factors, including being in a top-level position within a retail organization, scope of responsibility within that position, career achievements, and involvement within the retail industry. This week we feature Jennifer Hyman, CEO and Co-Founder of Rent the Runway.

Top Women in Retail 2017: Helen Vaid, Global Chief Customer Officer, Pizza Hut
January 23, 2017 at 4:21 pm

Total Retail’s seventh annual list of the leading female executives in retail features a who’s who in the industry. This year’s honorees were chosen based on a number of factors, including being in a top-level position within a retail organization, scope of responsibility within that position, career achievements, and involvement within the retail industry. This week we feature Helen Vaid, global chief customer officer, Pizza Hut.

Top Women in Retail 2017: Jessica Herrin, CEO and Founder, Stella & Dot
January 23, 2017 at 4:12 pm

Total Retail’s seventh annual list of the leading female executives in retail features a who’s who in the industry. This year’s honorees were chosen based on a number of factors, including being in a top-level position within a retail organization, scope of responsibility within that position, career achievements, and involvement within the retail industry. This week we feature Jessica Herrin, founder and CEO of Stella & Dot.

Top Women in Retail 2017: Laura Alber, CEO, Williams-Sonoma, Inc.
January 23, 2017 at 4:04 pm

Total Retail’s seventh annual list of the leading female executives in retail features a who’s who in the industry. This year’s honorees were chosen based on a number of factors, including being in a top-level position within a retail organization, scope of responsibility within that position, career achievements, and involvement within the retail industry. This week we feature Laura Alber, CEO of Williams-Sonoma, Inc.